Transport for Care Workers and Care Providers

When Not to Book a Car

We would rather say this at the top than have you find it out after three months of paying us.

• Not for every gap in a round. Twelve short journeys a day at private hire fares is not sustainable on a care worker’s wage, and we are not going to pretend otherwise. Booking a car for the two legs that genuinely do not work — the first, the last, the one across the patch — is a completely different proposition from booking a car for the day.
• Not before you have asked about mileage. If you drive your own car between calls, many employers pay a mileage rate. If yours does and you are not claiming it, that is worth more than anything on this page.
• Not before you have asked about your travel time. Time spent travelling between calls may count as working time for minimum wage purposes. A great many care workers do not know this and a great many are not told. We are a taxi company and it is not our place to advise you on it — but it is very much our place to say: ask. Ask your employer, and if the answer is unsatisfactory, official guidance on pay and working time is at [VERIFY AND LINK].
• Not instead of asking your provider. If a round genuinely cannot be done without a car, that is an operational problem for whoever built the round. Providers do sometimes pay for transport. It is worth putting in writing rather than quietly absorbing.

If you have done all of that and a journey still needs a car, the rest of this page is about that journey.

Rounds With Several Stops

A booking form takes one pickup and one destination. A round is neither. If you need a vehicle for a shaped day rather than a straight line, tell us the shape and we will quote it as one booking.

• Give us the sequence, in order, with roughly how long at each stop. Fifteen minutes and forty minutes are different bookings.
• Send it however you have it — a printed rota, a screenshot, a list. We would rather read your format than make you retype it.
• One fare for the whole round, agreed before you start, rather than a separate negotiation at every door.
• The driver waits between stops where that is cheaper than releasing and re-booking, and we will tell you honestly which it is.
• Part of a round works too. Most of the time it is two or three legs that are the problem, not all twelve.
• If the round changes mid-day, ring us. Reordering a booked sequence is normal and we would rather do it than have you stranded between calls.

Rounds are usually a provider conversation rather than a personal one — see for care providers. If you are paying for it yourself, read when not to book a car first.

Late Visits and Getting Home

The last call of the day is often the one with no transport at the end of it — an unfamiliar residential street at ten at night, on your own, with nothing running.

• Book it before the visit, not after. A car already assigned is a different thing from standing outside trying to find one.
• The driver waits until you are inside. On arrival at a visit, if you ask, the driver stays until you are through the door — not until you are on the path. Say so when you book and it goes on the job sheet as an instruction rather than a favour.
• Fixed fare, whatever the hour. Ten at night costs what it costs; there is no late-night multiplier.
• Tell us if the visit might overrun. Book a flexible finish and text when you are actually out — there is no car sitting outside charging you.
• Be collected from wherever you want — the end of the road, under a light, wherever you would rather stand. No reason needed.

If your employer has lone-working obligations, this is usually the journey they will fund. It is worth asking.

Addresses and What We Record

The addresses on a care booking belong to someone who is not our customer and has not agreed to anything. We treat them accordingly.

• We do not record why you are going anywhere, and we do not ask. No client name, no service, no reason for the visit.
• The driver receives an address and nothing describing who is at it.
• Bookings are not tagged or categorised, and a repeating pattern is not saved against an address unless you specifically ask us to.
• Be dropped at the end of the road rather than the door if you would rather not arrive visibly. Put it in the notes.
• Drivers do not discuss passengers or destinations, and are expected not to ask what you do or where you have been.
• Records are held for [X] as required for accounting and licensing, then deleted — see our privacy policy.

If a third party contacts us about a booking, we do not confirm or discuss it. We take their details and contact the account holder.

For Care Providers

If you are arranging transport for staff, this is the section you came for.

What we can cover

• Late and lone visits, booked as a standing arrangement across a patch.
• Uncovered rounds — getting a worker across a patch at short notice when a shift falls through.
• Multi-stop rounds quoted as one booking.
• Staff to induction, training and supervision at another site.
• Cover at short notice, including early mornings and evenings.

Booking and billing

• Account booking with journeys invoiced rather than paid at the point of travel: [CONFIRM AVAILABILITY AND TERMS].
• Purchase order or cost centre carried on the booking and shown on the invoice: [CONFIRM].
• Multiple authorised bookers — coordinators booking without seeing each other’s journeys: [CONFIRM].
• Consolidated invoicing at [FREQUENCY], broken down by [COST CENTRE / SERVICE / BOOKER].

Evidence for your records

• Private hire operator licence number and issuing authority
• Driver and vehicle licensing, described separately from the operator licence
• DBS position, described exactly as it operates — level, coverage and how it is evidenced
• Public liability and motor insurance certificates
• Data protection and retention statement, and ICO registration
• Safeguarding policy [ONLY IF ONE EXISTS — SEE BELOW]

We are happy to complete supplier questionnaires and to be assessed through a framework. See also business and account travel.

Travelling With Someone You Support

Where a care worker travels with the person they support — to an appointment, an activity, a family visit — that is an ordinary booking with two passengers, and the worker is the booking contact.

• Tell us about access requirements and we will size and plan the vehicle around them — see accessible private hire.
• Extra time at both ends, built into the booking rather than charged as waiting.
• A quiet journey, temperature set beforehand, and dropped as close to the door as the vehicle can get.
• For appointments, an open return is usually better than a booked collection time — see appointment and treatment travel.

Journeys where the person travels without a worker are arranged only under a written agreement with the provider, covering handover at both ends. We do not take that work on an ad hoc basis, and an operator who did would be worth asking questions about.

Shifts and Unsociable Hours

If you work in a care home, supported living or any other setting on a rota rather than a round, everything about fixed fares at unsociable hours, bookings that survive a shift overrunning, and setting up a whole rota at once is on one page rather than repeated here: shift work travel.

The short version: the fare is the same at four in the morning as at two in the afternoon, you can book without a fixed pickup time and text when you are actually out, and you can send us a rota once instead of booking every journey.

Fares and Terms

• How our pricing works — what a quote is built from, including multi-stop routes and waiting between stops.
• Waiting, changes and cancellations — including how flexible finishes are treated.
• UK-wide private hire — for longer journeys and rural patches.

Where fixed pricing applies, the fare agreed at booking is the fare you pay — at any hour, in any weather.

How to Book

1. Tell us the shape of the journey

   One leg, three legs, or a whole round in sequence with roughly how long at each stop.

2. Say where you want collecting

   The end of the road is fine. No reason needed.

3. Say if it’s a late or lone visit

   And whether you want the driver to wait until you’re inside. It goes on the job sheet as an instruction.

4. Fixed time, or text when you’re out

   If the visit might overrun, book a flexible finish instead of guessing.

5. Tell us who’s paying

   You, or a provider account with a purchase order.

6. Confirm the fare

   Where fixed pricing applies, that’s what you pay.

For a round or a standing arrangement, call "020 8888 9988" rather than using the form — it is quicker to talk it through once.

Why Book With Us

What we don’t claim: our drivers are not care workers and provide no care, personal assistance or supervision of any kind. We are not a patient transport service. We give no advice on employment, pay or care practice — where this page points at those questions, it points at someone qualified to answer them. Journeys carrying a person receiving care without a worker present are arranged only under a written agreement with their provider.

Frequently Asked Questions

Transport Services Statement

About This Page

Published 26 July 2026 · Last reviewed 26 July 2026 · Next review due 26 July 2026

Reviewed at least twice a year, and the pay and working time guidance re-verified at each review because it changes. If anything here is out of date, tell us — particularly in the section about what you should be asking your employer.

RushXO [REGISTERED COMPANY NAME], company number [NUMBER], [REGISTERED ADDRESS]. Private hire operator licence [NUMBER], issued by [LICENSING AUTHORITY]. ICO registration [NUMBER].

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