AOG courier: 24/7 dedicated aircraft on ground parts delivery
When an aircraft is grounded, the part has to move now — not on the next trunk, not via a depot, not behind eleven other drops. RushXO dispatches a dedicated vehicle that collects your part and drives it straight to the aircraft. One vehicle, one consignment, direct.
Lines staffed around the clock, including nights, weekends and public holidays.
What is an AOG situation?
AOG stands for "aircraft on ground". It is the industry term for an aircraft that cannot fly until a fault is rectified — most often because a specific part is unserviceable and a replacement is not on site.
An AOG is not a scheduling inconvenience. It is a hard stop. The aircraft cannot depart, cannot carry passengers or freight, and cannot continue its rotation until the part is fitted and the aircraft is signed back into service. Everything downstream is frozen with it.
| Unscheduled defect | A fault found during a walk-round, on a pre-flight check, or reported by the crew in the technical log |
|---|---|
| Component failure | A line-replaceable unit fails and no serviceable spare is held at that station |
| Damage | Bird strike, ground handling contact, tyre damage, lightning strike or foreign object damage |
| Maintenance overrun | A scheduled check uncovers additional work needing parts that are not in stores |
| Wrong or unserviceable part | The part supplied does not fit, or arrives with incorrect paperwork or certification |
| Diversion | An aircraft goes technical away from its home base, with no local spares support |
The common factor is that the part is nearly always somewhere else — in a supplier's stores, at a distribution centre, at another airfield, in a cargo terminal awaiting release, or with an MRO two hundred miles away. Closing that gap quickly is the entire job of an AOG courier.
Explore our aviation logistics services
The AOG service sits inside a wider set of dedicated transport and aviation logistics pages. Whether you need the emergency service above, planned maintenance support, or background on how any of it works, start here.
Supporting services
Dedicated Urgent Courier
The parent service. How dedicated transport works and when it beats a network.
Aviation Courier Services
Who we support across aviation: airlines, MROs, FBOs and engineering teams.
Aircraft Parts Delivery
What we carry and how each type is handled, from avionics to engine components.
Time-Critical Courier
Deadline-driven movements across every sector, not just aviation.
Same-Day Dedicated Courier
Collected today, delivered today, in a vehicle carrying your consignment alone.
Heathrow Cargo Collection & Delivery
Released freight collected from handling agents and driven straight on.
AOG support by airport
AOG Courier Heathrow Airport
Cargo terminal releases, engineering deliveries and onward UK distribution.
AOG Courier Luton Airport
Business aviation and MRO support, parts to line maintenance.
AOG Courier Stansted Airport
Cargo and maintenance operations, spares delivered to hangars.
AOG Courier Farnborough Airport
Business aviation and FBO support against tight departure schedules.
AOG Courier Biggin Hill Airport
Business aviation and maintenance facility deliveries.
AOG Courier London City Airport
Time-critical parts against short turnarounds.
Not listed? We collect from and deliver to airports, airfields, MROs and engineering facilities UK-wide. Call 020 8888 9988 with your collection and delivery points.
Industries we support
Courier for MRO Companies
Components inbound for overhaul, serviceable units out, tooling between facilities.
Courier for FBOs
Parts and equipment supporting business aviation departures, often out of hours.
Airline Engineering Logistics
Spares between stations, technical records and tooling for scheduled work.
Business Aviation Courier
Private and corporate fleets working to fixed, high-value schedules.
Aircraft Maintenance Logistics
Planned support: parts and tooling positioned ahead of a check.
Guides & background reading
What Is an AOG Situation?
A fuller explainer: how AOG events arise, who gets involved and how they are resolved.
How AOG Parts Delivery Works
Step by step, from the first call to the part reaching the engineer.
Why Dedicated Couriers Matter in Aviation
The operational reasons networks struggle with aviation work.
Common Aircraft Parts Delivered During AOG Events
What actually moves most often, and what each type needs in transit.
AOG vs Standard Courier Services
A practical comparison, including when a standard service is the right choice.
Why every minute of downtime is expensive
People outside aviation are often surprised that operators will pay for a dedicated vehicle to move a single small box. The reason is simple: the transport cost is trivial next to the cost of the aircraft not moving.
| What downtime affects | Why it costs |
|---|---|
| The aircraft itself | A grounded aircraft still carries its lease, financing, insurance and parking costs while earning nothing |
| The rotation | One missed sector cascades. The aircraft is out of position for its next flight, and the one after that |
| Crew | Crews sit on duty against fixed hours limits. Run out of hours and the flight cannot operate even once the aircraft is fixed |
| Slots | Departure slots are time-bound. Miss one and the next may be hours away |
| Passengers | Delay and cancellation obligations, rebooking, welfare costs and compensation |
| Cargo | Time-sensitive freight misses connections and onward commitments |
| Engineering | Technicians and hangar slots are held, unable to progress or release the aircraft |
| Reputation | On-time performance is measured, published and contractually significant |
This is why AOG buyers do not shop on price alone. The question is never "what is the cheapest way to move this part" — it is "what is the fastest way to get this aircraft back in the air, with certainty." A dedicated vehicle that leaves immediately and arrives predictably is worth many times its cost when weighed against a cascade of delayed rotations.
Why choose RushXO
| Dedicated vehicle only | Your part travels alone. We do not consolidate it with other freight |
|---|---|
| No multi-drop routes | There are no other collections or deliveries on the run. Yours is the only job on board |
| Direct point to point | Straight from collection to the aircraft or facility. No depot, no sortation, no transfer |
| 24/7 operations | Nights, weekends, bank holidays. AOG events do not keep office hours |
| Instant dispatch by phone | One call to a person who can commit a vehicle — not a web form and a wait |
| Driver contact shared | You get the driver's details so you can speak to them directly, not relay through a call centre |
| Journey updates | You are given the driver's contact details and can speak to them directly at any point during the job |
| Aviation environments — we work regularly with airports, cargo terminals, engineering facilities and maintenance bases, and understand how these sites operate | |
| UK-wide coverage | Collections and deliveries across the United Kingdom |
| Fixed price, quoted up front | You know the cost before the vehicle moves. The quoted price includes waiting time, tolls and congestion or clean air charges — there is no meter running and no surcharges afterwards |
| Invoice accounts | Available for business customers — speak to dispatch about setting one up |
We are not a parcel company
This distinction matters more than any other on this page, so it is worth being blunt about it.
| RushXO dedicated AOG | Standard parcel network | |
|---|---|---|
| Your part | Alone in the vehicle | Consolidated with thousands of others |
| Routing | Direct, non-stop | Collection round → depot → trunk → depot → delivery round |
| Other drops | None | Multi-drop rounds |
| Handling | Loaded once, unloaded once | Handled and sorted repeatedly |
| Departure | As soon as the job is confirmed | Against fixed cut-off times |
| Out of hours | 24/7 | Generally closed |
| Who you speak to | Dispatch, and the driver directly | A tracking number |
| If plans change | Vehicle can be redirected in transit | Very difficult once in the network |
An honest note: parcel networks are excellent at what they are built for. If your part is routine, replaceable and not urgent, a network will move it more cheaply and you should use one. Dedicated transport earns its cost when a delay is expensive — which, in an AOG, it always is.
Emergency response process
| Stage | What happens |
|---|---|
| 1 · You call | Speak to dispatch on 020 8888 9988 or message WhatsApp. A person answers, day or night |
| 2 · We take the details | Collection point, delivery point, part dimensions and weight, deadline, site access and contact names at both ends |
| 3 · Price and timing confirmed | You get a fixed price and a realistic arrival time before anything moves |
| 4 · Vehicle dispatched | The nearest suitable vehicle and driver are assigned to your job alone |
| 5 · Driver details shared | You receive the driver's contact so you can reach them directly |
| 6 · Collection & POC | The driver checks the paperwork, loads and secures the part, and proof of collection is recorded |
| 7 · Direct transit | Non-stop to the destination, with journey updates throughout |
| 8 · Delivery & POD | Handed to your nominated contact, with proof of delivery captured and confirmed back to you |
What to have ready when you call. It sounds obvious, but the jobs that move fastest are the ones where the first call contains: exact collection address and contact, exact delivery address and contact, part dimensions and weight, whether the item is classified as dangerous goods, any handling restrictions, and the time the part must be on site. If clearance or release paperwork is still outstanding at the collection point, tell us — it changes when the vehicle should leave.
How it works
| 1. Call or message | Phone 020 8888 9988 or WhatsApp +44 7466 237870 |
|---|---|
| 2. Get a fixed price | Quoted for the specific movement, before dispatch |
| 3. Vehicle assigned | Dedicated to your consignment, dispatched on confirmation |
| 4. Collected | Proof of collection recorded at the point of pickup |
| 5. Driven direct | Non-stop, no other jobs, live updates |
| 6. Delivered | Proof of delivery captured and confirmed to you |
Typical AOG scenarios
| Scenario | The movement |
|---|---|
| Part released at a cargo terminal | Import spare clears at a cargo centre; collected and driven straight to the aircraft |
| Supplier stock, aircraft elsewhere | Part sits in a supplier's warehouse hundreds of miles from the grounded aircraft |
| Aircraft technical away from base | Aircraft goes tech at a regional airfield with no local spares; part sent from main base |
| Tyre or brake change | Wheel and brake assemblies moved urgently to the stand or hangar |
| Avionics swap | An LRU is required from another station or from an MRO |
| Wrong part supplied | Delivered component does not fit or lacks correct certification; replacement collected immediately |
| Unserviceable unit returned | Removed component driven directly to an MRO for overhaul or exchange |
| Tooling shortfall | Specialist tooling or ground equipment needed before the task can even begin |
| Business aviation departure | An FBO needs a part before a scheduled private departure |
| Overnight maintenance | Night check uncovers extra work; parts moved before the morning departure |
Where we collect from
| Parts suppliers & distributors | Aviation parts stockists, OEM suppliers and exchange pools |
|---|---|
| Warehouses & distribution centres | Central stores and spares holdings |
| Cargo terminals | Airport cargo centres and handling agents, once freight is released |
| Engineering facilities | Component workshops, avionics and overhaul shops |
| Maintenance bases & MROs | Line and base maintenance facilities, hangars |
| Other airfields | Airport-to-airport road movements |
| Manufacturers | Production sites and factory stores |
On cargo terminal collections: most delays there are documentary rather than physical. Freight cannot be handed over until the air waybill, customs clearance and the handling agent's release are all in place. We would rather confirm that before dispatching than send a vehicle to sit in a queue — it saves you both time and waiting charges. If clearance is pending, tell dispatch and we will time the run around it.
Areas we cover
UK-wide, door to door. Airports and airfields we regularly deliver to and collect from include:
| Airport | Typical AOG work |
|---|---|
| Heathrow | Cargo terminal collections, deliveries to maintenance and engineering, onward UK distribution |
| Luton | Business aviation and MRO support, parts to line maintenance |
| Stansted | Cargo and maintenance operations, spares to hangars |
| London City | Time-critical parts against tight turnarounds |
| Farnborough | Business aviation, FBO and operator support |
| Biggin Hill | Business aviation and maintenance facilities |
| Oxford | Engineering, training fleets and general aviation |
| Cambridge | Maintenance, completions and engineering work |
| UK-wide | Regional airports, airfields, MROs, suppliers and engineering sites nationwide |
Being straight about access: we deliver to the airport, hangar, FBO, cargo terminal or engineering facility and hand the consignment to your nominated contact. Where a movement requires access beyond a security boundary, that is arranged through your operator or handling agent — tell dispatch at the point of booking so the handover is planned properly rather than improvised at a gate.
Frequently transported items
| Aircraft spare parts | Rotables, line-replaceable units, structural and cabin components |
|---|---|
| Avionics | Flight deck and navigation units, control boxes, sensitive electronic assemblies |
| Tyres & wheels | Main and nose gear wheel assemblies |
| Brakes | Brake units and associated components |
| Engines & engine parts | Engine components, modules and accessories, subject to size and lifting arrangements |
| Tools | Specialist and calibrated tooling, torque equipment |
| Maintenance equipment | Ground support items, jigs, fixtures and test equipment |
| Consumables | Seals, fasteners, filters, fluids and workshop supplies |
| Technical documentation | Release certificates, technical records and paperwork accompanying parts |
Dangerous goods: aviation consignments often include classified items — lithium batteries, oxygen generators, aerosols, flammable adhesives and compressed gases among them. Declare these when you call. We confirm the arrangements for carriage case by case before the vehicle is dispatched, so nothing is loaded that should not be.
Our dedicated vehicle network
Vehicles are matched to the part — its dimensions, weight and how it needs to be loaded — not to whatever happens to be free.
| Vehicle | Typically suited to |
|---|---|
| Car / small van | Documents, avionics units, small boxed components |
| Medium van | Palletised spares, wheels and brakes, multiple boxes |
| Long wheelbase van | Longer components and larger assemblies |
| Luton / tail-lift | Heavy or awkward items requiring mechanical loading |
Whichever vehicle is assigned, the principle does not change: it carries your consignment and nothing else. Tell dispatch the dimensions, weight and whether the item needs a tail-lift or particular orientation, and the right vehicle is sent first time.
Industries we serve
| MROs | Maintenance, repair and overhaul organisations — line and base maintenance, component shops |
|---|---|
| FBOs | Fixed base operators supporting business aviation departures and arrivals |
| Airlines | Scheduled and charter operators, engineering and technical departments |
| Business aviation operators | Private and corporate fleets working to tight, high-value schedules |
| Aircraft engineering teams | Licensed engineers and technical crews needing parts and tooling on site |
| Parts suppliers & distributors | Stockists moving urgent spares to customers |
| Freight forwarders | Airport collections, cut-off recoveries and missed-connection freight |
| Ground handling agents | Urgent movements between terminals, sheds and facilities |
Real-time updates, proof of collection & proof of delivery
On an AOG job the operations desk usually needs to answer one question repeatedly: where is the part now? The service is built so you never have to guess.
| Direct communication | You speak to dispatch, and you are given the driver's contact details so you can reach them directly |
|---|---|
| Journey updates | Progress updates from dispatch at collection and delivery, plus the driver's direct number so you can check in at any point |
| Proof of collection | Recorded when the part is picked up, confirming what was collected, from whom and at what time |
| Proof of delivery | Captured digitally at handover, recording who received the consignment and when, and confirmed back to you |
| Exceptions | If anything changes — a delayed release, a site access problem, traffic — you are told as it happens, not afterwards |
Available 24/7
| Hours | 24 hours a day, 7 days a week, including weekends and public holidays |
|---|---|
| Same day | Collections and deliveries completed the same day across the UK |
| Out of hours | Overnight and early-morning runs for night maintenance and first departures |
| Emergency dispatch | Vehicle assigned as soon as the job is confirmed |
| How to reach us | Phone 020 8888 9988 · WhatsApp +44 7466 237870 |
Most AOG calls arrive outside normal working hours — a defect found on a night check, a diversion at 2 AM, a part released after a late clearance. That is precisely when a network cannot help and a dedicated vehicle can.
What we do and don't claim
Aviation buyers verify what suppliers tell them, so here is a straight account.
| What we do | Detail |
|---|---|
| Dedicated vehicle per job | Your consignment travels alone — no consolidation, no multi-drop |
| Direct point-to-point transport | Collection to delivery without depots or transfers |
| 24/7 dispatch by phone | A person answers and can commit a vehicle at any hour |
| Driver contact shared | Speak to the driver directly during the job |
| Proof of collection and delivery | Recorded at both ends and confirmed to you |
| UK-wide coverage | Collections and deliveries nationwide |
| Aviation environments | Regular work with airports, cargo terminals, MROs and engineering facilities |
| Invoice accounts | Available for business customers — speak to dispatch about setting one up |
We also don't publish a headline "vehicle with you within X minutes" figure. Response time depends on where the part is and what time it is. You will get a realistic arrival time on the first call, which is worth considerably more on an AOG than an optimistic one.
📞 Call 24/7 dispatch: 020 8888 9988 · 💬 WhatsApp · Request an urgent quote →
Frequently asked questions
What does AOG mean?
AOG stands for "aircraft on ground" — an aircraft that cannot fly until a fault is rectified, usually because a replacement part is not available on site. It is a hard stop: the aircraft cannot operate, and its onward rotation, crew and slots are all affected until the part is fitted and the aircraft is released to service.
How quickly can you collect?
A vehicle is assigned as soon as the job is confirmed. Actual timing depends on where the part is and the time of day, so rather than publishing a blanket figure we give you a realistic arrival time on the first call. Phone 020 8888 9988 and dispatch will tell you straight away.
Do you operate at night and at weekends?
Yes — 24 hours a day, seven days a week, including public holidays. Most AOG events happen outside office hours, which is exactly when parcel networks cannot help.
Will my part travel with other consignments?
No. Every job is a dedicated vehicle carrying your consignment alone. There is no consolidation, no depot handling and no multi-drop route — the vehicle goes directly from collection to delivery.
Which airports do you deliver to?
Heathrow, Luton, Stansted, London City, Farnborough, Biggin Hill, Oxford and Cambridge regularly, plus airports, airfields, MROs and engineering facilities UK-wide. We deliver to the facility and hand over to your nominated contact.
Do you have airside access?
We do not advertise airside access. We deliver to the airport, hangar, FBO or cargo terminal and hand the consignment to your nominated contact. If a movement needs to go beyond a security boundary, that is arranged through your operator or handling agent — tell us at booking so the handover is planned in advance.
Can you carry dangerous goods?
Aviation parts frequently include classified items such as lithium batteries, oxygen generators and aerosols. Declare them when you call and we will confirm the arrangements for carriage case by case before dispatching a vehicle.
What do you need from me to start a job?
Collection address and contact, delivery address and contact, part dimensions and weight, the deadline, whether the item is dangerous goods, and any site access or handling requirements. If release or clearance paperwork is still outstanding at the collection point, tell us — it affects when the vehicle should set off.
How do I know where my part is?
You are given the driver's contact details so you can speak to them directly, and dispatch provides updates through the run. Proof of collection is recorded at pickup and proof of delivery at handover, both confirmed back to you.
How much does it cost?
Every AOG job is priced individually, because cost depends on the route, the vehicle required, the time of day and any special handling. You get a fixed price quoted before the vehicle is dispatched. Call 020 8888 9988 with the movement details for a firm figure.
Do you offer accounts for regular work?
Yes, invoice accounts are available for business customers with regular urgent movements. Speak to dispatch about your typical lanes and volumes.
Can I collect from a cargo terminal?
Yes. Bear in mind that most cargo terminal delays are documentary — freight cannot be released without the correct air waybill, customs clearance and a release note from the handling agent. Tell us if clearance is still pending and we will time the collection around it rather than have a vehicle waiting.
Request immediate assistance
Have ready: collection point, delivery point, part dimensions and weight, deadline, and whether the item is dangerous goods.
Request an urgent quote → · About RushXO