Private Hire With Saved Travel Preferences
Some people want a quiet journey. Some want no air freshener in the car. Some would rather get a message than a phone call, or know the driver's name before they arrive, or be told if the route changes. All of that is easy for us to do — and you should only have to say it once.
This page lists what you can ask for, and what happens when you do. You never have to explain why, and we never ask for a diagnosis or any kind of evidence.
You can do all of this by message. If you'd rather not make a phone call, use WhatsApp or email and we'll sort the whole booking that way, including any questions.
Tell Us Once, Not Every Time
The tiring part isn't the request. It's making it again from the beginning, to a different person, before every journey.
So you can set your travel preferences once and we'll apply them to every booking you make. Change them whenever you like. You don't need to mention them again, and you don't need to check we remembered.
What you can set
- Quiet journey. No conversation, and no radio unless you ask for it.
- No air freshener or scented products in the vehicle.
- Message rather than call. The driver texts on arrival instead of ringing, and doesn't use the horn or the doorbell.
- Driver details in advance. Name, vehicle and registration sent before travel, and a photograph where we have one.
- Route stated at the start, and the driver says so if it needs to change.
- Where to wait. A specific spot, or "wait outside and don't approach the door".
- Extra time at pickup and drop-off, so nothing is rushed.
- Windows, temperature or lighting preferences — just say what works.
None of these carry a charge, and none of them require an explanation.
This section describes a feature that does not exist yet. Do not publish it until the saved preference profile is built and confirmed to reach the driver as an instruction. If it can't be built in this cycle, rewrite this section to describe accurately what happens today with a booking note — an honest description of a smaller thing is fine; a promise the system can't keep is not, and on this page in particular it would do real harm to someone who relied on it.
The Journey Itself
What drivers are asked to do, whether or not you've set anything:
- No personal questions to fill a silence. Weather and traffic are always available, and nothing at all is also fine.
- No comment on a passenger — appearance, behaviour, where you're going or why.
- Say what's happening. If the route changes, if there's a delay, if we're stopping — the driver says so rather than leaving you to work it out.
- A correction is accepted once and applied. No explanation asked for, no debate.
- The journey stops if you want it to. Ask to stop at a safe, public place at any point and the driver does that, without argument and without asking why.
If a journey doesn't match that, tell us — see what happens then further down.
Ops sign-off, not content sign-off. Every line above is a claim about the driver brief and the driver terms. Confirm each is genuinely in place and enforceable with whoever owns those contracts. Cut anything that isn't rather than softening the wording.
Assistance Dogs Travel. That Isn't Up to the Driver
Your assistance dog travels with you, in the vehicle, at no additional charge. You don't need to arrange it in advance, though telling us helps us send a suitable car.
This is worth stating plainly because refusals still happen. Under the Equality Act 2010, taxi and private hire drivers must carry assistance dogs and must not charge extra for doing so, unless the driver holds a medical exemption certificate. Refusing is a criminal offence, not a matter of preference. You can read the position on GOV.UK, and how private hire licensing works on the Transport for London site, rather than relying on us for either.
If a RushXO driver ever refuses, tell us with your booking reference. We'll arrange another vehicle, and we'll deal with the driver under our terms. We'd rather hear about it than not.
Legal sign-off required. Confirm the exact wording of the legal statement with a solicitor, confirm that no driver applies any surcharge, and confirm there is a defined process for handling a reported refusal — the copy invites those reports and they must go somewhere. This statement should also live permanently on the accessibility page, where people searching for it will actually find it.
Booking, Reminders and Confirmations
Booking without a phone call
You can arrange the whole thing by message — WhatsApp or email — including asking questions first. If you'd rather talk it through, call "020 8888 9988". Neither is the "proper" way and we won't push you towards the phone.
If you'd rather not read a long confirmation
Your confirmation is written to be short and plain: the reference, the pickup point, the time, the destination and the fare. Ask and we'll read it back to you, or send just the essentials in a message. If a postcode or address ever looks wrong to you, tell us and we'll check it — it's easier to fix the day before than on the doorstep.
Reminders
We can send a reminder before your journey — the day before, an hour before, or both. Say which when you book, or set it once with your other preferences. It costs nothing and it's genuinely one of the more useful things we do.
If you're running late
Tell us if you can, and we'll let the driver know rather than leaving them guessing. [CONTENT TEAM: state the actual waiting time included and what happens beyond it. Be specific and be generous if you can — this is the single most-asked question in this part of the page, and a vague answer here will lose the booking.]
If you leave something behind
It happens constantly and it's not a problem. Contact us with your booking reference as soon as you notice and we'll check with the driver — see lost property. Drivers are asked to check the back seat and footwells between jobs.
Regular and Standing Bookings
If it's the same journey every week — to college, to work, to a group, to an appointment — it's easier and usually cheaper to book them as a block rather than one at a time.
- One arrangement, not one conversation a week. Set the pattern up once and it runs.
- Your saved preferences apply to all of them automatically.
- The same driver where we can. We can't promise it — drivers work different shifts and take holidays — but where a regular booking sits on a consistent day and time, we'll try, and we'll tell you honestly how likely it is for your journey rather than implying more than we can deliver.
- Changes are fine. Term times, holidays, a week off — tell us and we'll pause it rather than making you cancel each one.
- A fixed fare where fixed pricing applies, so the cost is predictable rather than something to check each time.
For colleges, employers, day services and support organisations arranging this for someone else, business accounts and invoicing are available — one arrangement and one monthly invoice rather than individual payments.
Arranging a Journey for Somebody Else
If you're booking for a family member, someone you support, or a young person, the same things apply — plus a few that matter more.
- Set their preferences, not yours. Whatever they've told you works for them, put it on the booking and we'll follow it without querying anything.
- Give us their contact details as well as yours, and tell us who the driver should contact. Sometimes that's the passenger and sometimes it isn't — you decide, not us.
- Tell us how the driver should make contact on arrival. A message rather than a call, waiting at a particular spot, not approaching the door — say which.
- You can pay in full, so there's nothing to handle in the car.
- Consistency helps. If this is going to be regular, set it up as a standing booking from the start rather than as repeated one-offs.
One thing we don't do: we don't provide care, supervision or support during a journey. Our drivers are professional drivers. If someone needs support while travelling, that needs to be arranged separately and can travel with them — a companion travels in the same vehicle at no additional fare, subject to capacity.
If a Journey Doesn't Match Any of This
Tell us. A published standard nobody acts on isn't worth much, so here's what actually happens.
- Report it however suits you — message, email or phone — with your booking reference. You can report on someone else's behalf, and you don't have to explain the impact if you'd rather not.
- You'll get an acknowledgement from a named person within [X working hours]. Not an autoresponder.
- We look at the booking record and speak to the driver. We don't share your details with them beyond what the booking already contained.
- You get a written outcome within [X working days], saying what we did. Conduct issues are dealt with under our driver terms, up to and including removal from RushXO work.
- If our answer isn't good enough, you can take it to the licensing authority that issued the driver's licence. We'll tell you which one applies and we won't get in the way.
Ops and legal sign-off. Two published timescales operations must be able to meet — a response time you miss is a misleading commercial practice, not just an accuracy problem. "Removal from RushXO work" is a claim about the driver terms and needs confirming with whoever owns those contracts.
What We Record, and What We Don't
- We record preferences, not reasons. "No air freshener" is on the booking. Why isn't, because we never asked and don't need to know.
- No diagnosis, no evidence, no label. Nothing on your record says anything about you beyond how you'd like the journey to go.
- Your driver gets instructions, not explanations. They see what to do. They don't see a note about you.
- No categorising. Bookings aren't tagged or grouped by anything about the passenger.
- Saved preferences are yours to change or delete at any time — ask and we'll remove them rather than keeping them for convenience.
- Retention. Booking records are held for [X] as required for accounting and licensing, then deleted. Detail in our privacy policy.
Why Booking Ahead Helps Here
- You know what's happening before it happens. Driver, vehicle, time and fare confirmed in writing rather than discovered on the day.
- Your preferences are already on the booking. Nothing to explain at the kerb, to a driver you've just met.
- The fare doesn't change. Agreed at booking where fixed pricing applies — no surge, no surprise.
- Reminders are possible. A car you arranged three weeks ago is much more useful if something tells you about it the day before.
- A regular journey can just run, without a weekly decision.
- There's a number that reaches a person, and a message thread if you'd rather use that.
How to Book
Contact us however you prefer
Message, email or phone. If you'd rather not call, you never have to.
Tell us the journey
Where from, where to, what date and time. If you're not sure of an exact address, send what you have and we'll work it out with you.
Set your preferences, or tell us they're already saved
Quiet journey, no air freshener, message instead of call, driver details in advance, where to wait, extra time. Anything on the list, or anything not on it.
Say if you'd like a reminder
The day before, an hour before, or both.
Tell us if you're booking for someone else
Give us their details and say who the driver should contact.
Check the confirmation
Short, plain, with the reference, the fare, the pickup point and the time. Ask us to read it back if that's easier.
Content team: verify every step against the live booking flow. Step 3 depends on the saved-preferences feature, and step 4 on reminders existing. If either doesn't, this section describes something that doesn't happen. Note also that the current form is long — a short path with a "we'll ask the rest by message" option would suit a large part of this audience better and is worth building.
Why Choose RushXO?
Say it once
Preferences saved to your account and applied to every booking. No repeating yourself.
No explanation required
We never ask why, and we never ask for a diagnosis or any kind of evidence.
Book entirely by message
WhatsApp or email, including questions. You never have to make a phone call.
You know who's coming
Driver name, vehicle and registration ahead of travel where available.
Quiet journeys as standard on request
No conversation, no radio unless you ask. Nothing to negotiate in the car.
Assistance dogs travel
At no extra charge, and it isn't up to the driver.
Reminders before your journey
The day before, an hour before, or both.
Regular journeys that just run
Set the pattern once. Pause it for holidays. Fixed fare where applicable.
A complaints route that names what happens
Named person, stated timescales, written outcome.
Preferences, not labels
We record how you'd like the journey to go. Nothing else.
What we don't claim: our drivers are professional drivers, not trained specialists, and we don't hold any accreditation in this area. We don't provide care or supervision during a journey. What we do is a list of specific, ordinary things done reliably — which, from what passengers tell us, is mostly what was wanted.
FAQs
Do you offer an autism friendly taxi service?
We don't use that label, because it usually means nothing. What we offer is a list of specific things you can ask for and we'll do: a quiet journey, no air freshener, a message instead of a phone call, driver details before travel, the route stated at the start, extra time, and a particular place to wait. Set them once and they apply to every booking. No explanation needed and no evidence asked for.
Do I have to explain why I'm asking for something?
No. Ever. We don't ask why, we don't ask for a diagnosis, and we don't ask for any kind of evidence. A preference goes on the booking as an instruction to the driver — not as a note about you.
Can I ask for a quiet journey with no conversation?
Yes, and it's one of the most common things people ask for. No conversation and no radio unless you ask for it. Set it once and you won't need to mention it again. If you'd rather chat, that's equally fine — you don't have to decide in advance either.
Can you send a car without air freshener?
Yes. Say so when you book, or save it as a preference, and we'll send a vehicle without air freshener or scented products. Tell us about anything else in that category too — windows open, temperature, no strong perfume — and we'll pass it on as an instruction.
Can the driver message me instead of calling?
Yes. The driver messages on arrival rather than ringing, and doesn't use the horn or knock. You can also tell us exactly where to wait, or ask the driver not to approach the door at all. Save it once and it applies every time.
Can I book without making a phone call?
Yes — the whole thing by WhatsApp or email, including any questions beforehand. We won't push you towards the phone at any point. If you'd prefer to talk it through, that's available too, and neither is the "proper" way.
Will I know who's picking me up?
Where available, yes — the driver's name, the vehicle and the registration are sent ahead of travel, with a photograph where we have one. If anything doesn't match what you were sent, call or message us before getting in.
What if the route changes during the journey?
The driver says so. Drivers are asked to state the route at the start if you've asked them to, and to tell you if it needs to change rather than leaving you to notice. You can also ask to stop at a safe, public place at any point and the driver will, without argument and without asking why.
Will you take my assistance dog?
Yes, in the vehicle, at no additional charge. You don't need to arrange it in advance, though telling us means we can send a suitable car. Under the Equality Act 2010 drivers must carry assistance dogs and must not charge extra unless they hold a medical exemption certificate — refusing is a criminal offence. If a RushXO driver ever refuses, tell us with your booking reference and we'll arrange another vehicle and deal with the driver.
Can I get a reminder before my journey?
Yes — the day before, an hour before, or both. Say which when you book or set it once with your other preferences. It costs nothing and a lot of people find it the most useful thing on this list.
What happens if I'm running late?
Message or call us if you can and we'll let the driver know rather than leaving them guessing. [CONTENT TEAM: replace with the actual waiting time included and what happens beyond it. Be specific — a vague answer here loses the booking.]
I left something in the car. What now?
It happens all the time. Contact us with your booking reference as soon as you notice and we'll check with the driver. Drivers are asked to check the back seat and footwells between jobs, so a lot of things are found before anyone reports them missing.
Can I have the same driver every time?
We can't promise it, and we'd rather say that than imply otherwise. Drivers work different shifts and take holidays. For a regular booking on a consistent day and time we'll try, and we'll tell you honestly how likely it is for your particular journey. Your saved preferences apply whoever is driving, so a different driver still knows what to do.
Can I book for someone else and set their preferences?
Yes. Put whatever they've told you works for them on the booking and we'll follow it. Give us their contact details as well as yours and tell us who the driver should contact — sometimes that's the passenger and sometimes it isn't. You can pay in full so there's nothing to handle in the car. Note that we don't provide care or supervision during a journey; a companion can travel in the same vehicle at no additional fare, subject to capacity.
Tell us how you'd like the journey to go.
Once, in a message, in whatever detail suits you. We'll put it on your account and apply it to every booking after that — and you won't have to say it again.
📞 "020 8888 9988"
💬 WhatsApp +44 7466 237870
🌐 rushxo.com