Published 2026-09-21 by the Rushxo team. More guides.
Short answer: the fear behind most "should I pre-book a taxi" questions is the 5am no-show. Rushxo avoids it by assigning a named driver to your booking in advance, sending you the driver's details before pickup, tracking flights and trains to their actual arrival, and keeping an office line open 24 hours a day so a problem is solved before the pickup time rather than after it.
For every pre-booked pickup at Heathrow and Gatwick, your driver is in the arrivals hall, name board up, within 60 minutes of your flight touching down. If not, the ride is free. It applies to every vehicle and any number of passengers, and it is written into your booking confirmation.
The evening before your journey you get a WhatsApp with your driver's name and TfL badge number, so you know who is coming before you go to sleep. The car model and number plate follow before pickup.
Rushxo is a trading name of Get London Transfer Ltd, TfL private hire operator licence 11588. The company that takes your booking is the company whose driver turns up: your job is not resold to a third party, the driver has the same price you were quoted, and there is one office to call if anything changes.
A metered cab needs to be passing; an app needs a driver to accept the job at that moment, and at 4am, in rain, or when three flights land together the price rises and the acceptance rate falls. Neither has a driver who is already committed to you the evening before. That is the difference a pre-booked car buys, and it is why the price is fixed rather than dynamic: no surge and no night rate.
Pre-book a taxi in London, Meet and greet pickup, 60 minutes free waiting, How fixed pricing works, Early-morning Heathrow, Heathrow transfers.
Yes. A named driver is assigned to your booking in advance, you receive the driver's details before pickup, and the operations team tracks every job. For airports the car is tied to the flight's actual landing time, not the scheduled one.
The pickup moves with the flight automatically and 60 minutes of waiting after landing is free. For very long delays, message us on WhatsApp and the car is re-timed.
You have a direct line to the driver and to the office 24/7. If a driver is ever running late you are told before the pickup time, not after it.
Every driver holds a TfL private-hire licence and every car carries TfL licence discs; the confirmation gives you the driver's name, car model and number plate to check against.
Free cancellation up to 6 hours before pickup, by email or WhatsApp.
Rushxo runs fixed-price transfers to events and venues, every major airport and cruise terminal, and towns and cities right across London and the South East. Every journey is a fixed price agreed before you book.
O2 Arena · Wembley Stadium · Twickenham Stadium · Emirates Stadium · Ascot Racecourse · Epsom Derby · Download Festival · Brands Hatch
Gatwick Airport · Heathrow Airport · Stansted Airport · Luton Airport · London City Airport · Southend Airport · Cruise transfers
London · Brighton · Canterbury · Chelmsford · Cambridge · Oxford · Guildford
Airport transfers · Events & venues · Event airport transfers
Planning the whole holiday? The Christmas and New Year transfers page covers airport runs on the days with no trains, New Year's Eve pickups around the fireworks closures and party transport, all at fixed fares with no seasonal uplift.