How to Book Rushxo

Booking a Rushxo taxi takes 2 minutes. Here's exactly how, plus answers to common questions.

Quick Booking (30 seconds)

Step 1: Enter Pickup & Destination

Visit rushxo.com or open the Rushxo app. Enter:

• Pickup address (current location)
• Destination address
• Passenger count
• Vehicle preference (Standard, Executive, MPV, V Class)

Step 2: See Fixed Price Instantly

No waiting. No algorithm calculating. See your exact fixed fare before confirming. Includes:

• Base fare
• Distance charge
• Time charge
• Total cost

Step 3: Book with One Click

Click "Book Now". Payment is secured. Driver confirmed within 5 minutes. You'll receive:

• Driver name & photo
• Vehicle details
• Real-time tracking link
• Estimated arrival time

Payment Options

Credit/Debit Card

Visa, Mastercard, American Express. Secure, instant payment. Receipt emailed immediately.

Apple Pay / Google Pay

Fast, secure mobile payment. No card details required.

Cash on Arrival

Pay the driver directly. We calculate exact change to avoid confusion.

Account Balance / Gift Card

Pre-load credit to your Rushxo account for faster booking.

Corporate Account Invoice

Business customers can book and invoice monthly.

Booking Different Journey Types

Standard London Taxi

For 1-4 passengers across London:

• Saloon car (standard sedan)
• Fixed price regardless of traffic
• Professional driver
• Full insurance

Airport Transfer

For any London airport (Heathrow, Gatwick, Stansted, Luton, London City, Southend):

• Meet & Greet included (driver meets you at terminal with name board)
• live traffic routing (we automatically delay if flight is late)
• 45 minutes free waiting time
• Fixed price from £45-£95 depending on airport

Group Transport (5-V Class)

For groups of 5-8 people:

• MPV or minibus (spacious, comfortable)
• Professional driver
• Fixed price for entire group
• Often cheaper per person than Uber surge

Executive Car Service

Premium travel for business:

• Luxury executive car (Mercedes, BMW, Audi)
• Professional, experienced driver
• Complimentary water & WiFi
• Fixed price premium service

Corporate Account Booking

For business customers:

• Monthly invoicing
• Bulk discounts
• Dedicated account manager
• Pre-negotiated rates
• Easy expense management

Pre-Booking Options

Book in Advance (Up to 30 Days)

Schedule your taxi up to 30 days ahead:

• Morning school run
• Airport transfer weeks in advance
• Regular business meetings
• Event transport

How It Works

1. Select "Book in advance" instead of "Book now"
2. Choose your date and time
3. See fixed price
4. Book and confirm
5. Driver confirmed 24 hours before

Common Booking Questions

Can I book for someone else?

Yes. You can book for a family member, friend, or colleague. Just provide their phone number so the driver can contact them.

What if I need to cancel?

Free cancellation up to 30 minutes before pickup. Cancellation within 30 minutes incurs a £5 fee. Bookings within 5 minutes cannot be cancelled (driver already assigned).

What if the driver is late?

Drivers arrive within the estimated time 98% of the time. If delayed, you'll receive automatic notification. No additional charges for waiting.

Can I change my destination mid-journey?

Yes. Let the driver know. We'll recalculate the fare based on the new destination. No surge pricing — just standard per-mile rate.

What if traffic is worse than expected?

Your fixed price is guaranteed regardless of traffic. London gridlock won't increase your fare.

Do I need an app or website?

Either works. Website: rushxo.com. App: Available on iOS and Android. Both offer the same booking experience.

What about special requests?

Add notes during booking (extra stops, luggage, pets, accessibility needs). Confirm with driver after booking via phone or WhatsApp.

Pro Tips for Smooth Bookings

1. Confirm Your Address

Use the full address, including postcode. Avoids confusion with multi-building locations.

2. Have Your Number Ready

Driver will call to confirm pickup location. Ensure your phone is accessible.

3. Be at Pickup Location on Time

Driver arrives within the estimated time. Being ready ensures smooth pickup.

4. Communicate Special Needs

Wheelchair access? Extra luggage? Traveling with kids? Note it during booking so we assign the right vehicle.

5. Check Real-Time Tracking

Click the tracking link in your confirmation email to watch driver arrival in real-time.

Group Booking (5+ People)

Booking transport for a large group? Contact our team for special rates:

• Wedding parties (10+ guests)
• Corporate events
• Sports team travel
• University relocations
• Cruise transfers

Call 020 8888 9988 or WhatsApp +44 7466 237870 for a quote.

Loyalty & Repeat Booking

Loyalty Program

Book regularly? Join our loyalty program for:

• Exclusive discounts
• Faster booking
• Priority support
• Rewards points

Save Your Favorite Locations

Save frequent destinations (home, office, airport) for faster future bookings.

Need Help?

Questions during booking? We're here 24/7:

• Phone: 020 8888 9988
• WhatsApp: +44 7466 237870
• Email: support@rushxo.com
• Live chat: rushxo.com (bottom right)

Ready to book? Visit rushxo.com or download the app now.