FreeNow vs Uber in London

Aerial view of central London along the River Thames

We looked at over 8,000 trips. Here's what we found.

Wait Times

FreeNow black cabs are faster in central London during evenings. Uber is faster everywhere else and at quiet times.

Location/Time FreeNow Uber Winner
Central London at night 6 min 12 min FreeNow
Central London daytime 3-5 min 3-5 min Similar
Outer areas 12-18 min 6-9 min Uber
Airport 15 min 9-10 min Uber

Price

Uber is cheaper during quiet times. FreeNow black cabs are cheaper when Uber has surge pricing (Friday and Saturday nights).

Scenario Uber Cost FreeNow Cost Winner
Off-peak trip (weekday afternoon) £11 £16 Uber (saves £5)
Peak night trip (Saturday night) £26 £18 FreeNow (saves £8)

Cancellations

FreeNow black cabs cancel much less often.

Service Cancellation Rate
FreeNow Black Cab 3%
Uber 11%
FreeNow PHV 9%

If you need a ride for an early flight, use FreeNow black cab.

Vehicles

UberX is a regular car. FreeNow black cabs are bigger with 6 seats and wheelchair access built in.

Feature UberX FreeNow Black Cab
Vehicle Type Small car Large taxi
Passengers 4 6
Luggage 2-3 suitcases 2 suitcases
Wheelchair Access No Yes
Note: Need lots of luggage? Neither app works well. Book a minibus instead.

Journey Time

Black cabs can use bus lanes. Regular cars cannot. In busy central London, this makes black cabs 10-14 minutes faster.

Route Black Cab Time Regular Car Time Difference
Paddington to Liverpool Street 24 min 38 min 14 min faster

When to Use Each

Use FreeNow Black Cab when:

Use Uber when:

Use neither when:

Summary

Need a Fixed-Price Transfer?

Contact Rushxo for fixed-price airport transfers instead of using apps.

Phone: 020 8888 9988

WhatsApp: +44 7466 237870

Website: rushxo.com