London for wheelchair users and reduced mobility: a practical guide with 2026 prices

From the people who meet you in arrivals. Prices checked October 2026.

Our cars and what to tell us

Say when you book whether you travel in your chair (we arrange a wheelchair-accessible vehicle with a ramp and restraints) or transfer to a seat (saloon or MPV, chair in the boot – folding chairs and powered chairs up to about 100 kg). Assistance dogs always travel free. Our driver meets you at the airport assistance point and takes the bags.

London step-free facts

About a third of Tube stations are step-free (all Elizabeth line and DLR stations are); every bus has a ramp and a wheelchair space; black cabs are all wheelchair-accessible with ramps. Heathrow, Gatwick, Stansted and Luton all run free special-assistance services (book 48 hours ahead via your airline) with accessible toilets and Changing Places facilities. Blue Badges from most countries are recognised in Westminster and Kensington only with a visitor permit – ask your council.

Accessible London, with prices

Free entry for a companion at most major attractions (Tower of London, Westminster Abbey, London Eye, Kew). The British Museum, V&A, Tate and National Gallery are free and fully step-free. Hotels with roll-in showers: Premier Inn hub Westminster, Park Plaza Westminster Bridge, the Ritz (one suite), and most Holiday Inns – ask for the accessible room type by name. Accessible toilets: use a RADAR key (£5) or Changing Places in major stations.

Day trips without the stairs

Windsor Castle, Hampton Court and Kew have level routes and wheelchairs to borrow; a fixed-fare day with the driver waiting avoids station lifts that may be out of order.

Next steps

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