Sheraton Heathrow Hotel: the complete traveller's guide
A comfortable 4-star Marriott hotel with a garden setting, minutes from Heathrow's terminals by Hoppa. An honest, detailed rundown — rooms, prices, dining, parking, pet policy, WiFi, accessibility, getting to each terminal, and the smartest way to book.
Hotel overview
Sheraton Heathrow Hotel is a large, comfortable 4-star hotel on the Colnbrook Bypass in West Drayton, about 1.4 miles from Heathrow. Part of Marriott's Sheraton brand, it pairs a calm, garden-and-gallery setting with practical airport-hotel essentials: soundproofed rooms, the signature Sheraton Sleep Experience bed, an on-site restaurant and bars, a 24-hour gym, luggage storage and a car-rental desk. It is not terminal-connected — you reach the airport by the Heathrow Hoppa, a taxi or a pre-booked car.
With around 426 rooms it's built for volume — families, park-and-fly drivers, crews and business travellers — but reviewers consistently call the rooms big, bright and clean, and rate the breakfast highly. The garden and on-site art gallery give it a more relaxed feel than a pure transit box.
It's a solid mid-priced choice if you want Marriott/Sheraton standards and a quieter setting without terminal-hotel prices, and you're comfortable with a short transfer to your flight. If you're flying from T5 or T2/T3, the Hoppa serves both; a pre-booked car removes the connection guesswork, especially with early flights or luggage.
| Official website | marriott.com |
|---|---|
| Phone | +44 20 8759 2424 |
| Address | Colnbrook Bypass, West Drayton, UB7 0HJ |
| Star rating | 4-star |
| Rooms | ~426 rooms & suites |
| Distance to Heathrow | ~1.4 miles |
| Check-in / check-out | From 2:00 PM / by 12:00 noon |
| Airport transfer | Heathrow Hoppa (H2B for T2/3, H5B for T5) |
| Pets | Welcome — one pet per room |
Star rating and what it means
UK hotel stars are awarded against published quality criteria, most visibly through the AA. Here's where a four-star badge sits.
| Level | What it broadly means in the UK |
|---|---|
| ★★★★★ Five-star | Luxury: spacious high-quality rooms, extensive facilities, near-flawless service |
| ★★★★ Four-star (this hotel) | Upscale: quality accommodation, restaurant & room service, good facilities and professional service |
| ★★★ Three-star | Mid-range comfort: en-suite rooms, a restaurant, decent service |
| ★★ / ★ Budget | Simple, functional accommodation with limited services |
The Sheraton Heathrow is a solid, comfortable four-star — full-service with restaurant, bars, gym and gardens, positioned as upscale-but-practical rather than luxury. Guests rate cleanliness, value and atmosphere particularly well.
Brand, ownership & business profile
This is a Sheraton-branded hotel operating under Marriott International, one of the world's largest hotel groups.
- Sheraton — a long-established upper-upscale, full-service brand, now part of Marriott's portfolio. Known for the Sheraton Sleep Experience bed and reliable business/leisure standards.
- Marriott International — the parent group, US-headquartered (Bethesda, Maryland), the world's largest hotel company, spanning budget to luxury across 30+ brands.
You can earn and redeem Marriott Bonvoy points on your stay — and Bonvoy members get complimentary in-room WiFi when booking direct (see the WiFi note below).
Where Sheraton sits in Marriott's ladder
| Tier | Marriott brands (selected) | Positioning |
|---|---|---|
| Select / midscale | Courtyard, Four Points, Fairfield, Moxy | Practical, value-focused |
| Premium / full-service | Sheraton, Marriott Hotels, Delta, Westin | Upper-upscale, full-service (this hotel) |
| Luxury | St. Regis, Ritz-Carlton, W, Luxury Collection | Premium & luxury |
Business profile
| Category | 4-star full-service airport hotel (upper-upscale segment) |
|---|---|
| Primary market | Families, leisure, park-and-fly, crews, business & events |
| Brand / parent | Sheraton / Marriott International (US) |
| Loyalty programme | Marriott Bonvoy |
| Scale | ~426 rooms · restaurant, bars, gym, gardens & art gallery · meeting/event space |
Takeaway for travellers: a full-standard Marriott/Sheraton property with Bonvoy points and consistent brand service — reliable and well-reviewed, at mid-range prices for the Heathrow area.
Rooms, beds & prices
Rooms run from standard Double/Twin through Club Rooms (with Club Lounge access) to family rooms sleeping up to four. All are air-conditioned and soundproofed, with the queen-size Sheraton Sleep Experience bed. Rates are mid-range for the area; the ranges below are indicative.
| Room type | Beds | Sleeps | Off-peak from | Peak from |
|---|---|---|---|---|
| Standard (Double / Twin) | Queen or twin | 2 | ~£70 | ~£130 |
| Family room | Multiple beds | up to 4 | ~£100 | ~£170 |
| Club Room (lounge access) | Queen or twin | 2 | ~£120 | ~£200 |
| Suite | Bed + living area | 2–3 | ~£160 | ~£260 |
Prices are per room, per night, room-only, and shift daily with events and school holidays. Club Rooms include Club Lounge access — complimentary breakfast, all-day refreshments and evening hors d'oeuvres — which can beat paying for breakfast and drinks separately for two.
- Bed quality: the Sheraton Sleep Experience / Sweet Sleeper bed, consistently praised; rooms described as big, bright and very clean.
- Large & family rooms: family rooms accommodate up to four; suites add a living area.
- Baby facilities: cots available on request — confirm numbers with the hotel for busy dates.
What's in every room
| Category | Included in every room |
|---|---|
| Entertainment | Flat-screen TV with satellite channels & on-demand movies (some content may carry a fee), radio |
| Connectivity | WiFi (see WiFi note), work desk & chair, data ports, phone |
| Hot drinks | Tea & coffee maker, complimentary bottled water |
| Fridge | Mini-fridge / minibar in room |
| Laundry care | Ironing facilities; dry cleaning & laundry service (fee) |
| Wardrobe | In-room safe, hairdryer, complimentary toiletries |
| Comfort | Air conditioning, soundproofing, Sheraton Sleep Experience bed, 24-hour room service |
Club Lounge (with Club Rooms): complimentary breakfast, all-day refreshments, evening hors d'oeuvres and high-speed internet — a good-value upgrade for two.
Dining & average prices
An on-site restaurant serving traditional British food, plus a lobby bar and lounge. Breakfast is a full hot-and-cold buffet with a kids' menu.
| Venue / meal | What to expect | Typical price |
|---|---|---|
| Continental breakfast | Cold buffet; served from 06:00 | ~£15 pp |
| Full breakfast buffet | Hot & cold buffet; weekdays 06:00–10:30, weekends to 11:00 | ~£16.50 pp |
| Orchard Restaurant | Traditional British menu (lamb, fish & chips, steak), stone-oven bread; open 17:30–22:30 | ~£16 main |
| Kids' menu | Child-sized mains | ~£10 main |
| Lobby bar / lounge | Drinks, light bites, coffee | £8–£15 / drink |
| 24-hour room service | In-room menu at any hour | À la carte + tray charge |
Breakfast is usually not included room-only. For two, a Club Room (lounge breakfast + drinks) can work out better than paying ~£16.50 pp; families should note the kids' menu and buffet options.
Facilities & services
| Parking | On-site self-parking ~£15/night (or ~£5/hour short stay); Park & Fly packages available |
|---|---|
| EV charging | EV charging on site (subject to availability), ~£0.55 per unit |
| Car rental | Car-rental desk on site |
| Fitness | 24-hour fitness centre, free for guests |
| Airport transfer | Heathrow Hoppa (H2B for T2/3, H5B for T5); taxis; WeKnow London private e-transfers; pre-booked cars |
| Luggage & check-in | Luggage storage; some flight check-in / boarding-pass printing facilities |
| Money exchange / SIM | Not on site — available in the terminals; concierge can advise |
| Safety & security | 24-hour front desk, in-room safe; photo ID + card at check-in |
| Pets | Welcome — one pet per room |
| Extras | Serene garden, on-site art gallery, dry cleaning & laundry, concierge |
Accessibility & suitability for elderly guests
The Sheraton Heathrow is described as a barrier-free hotel with accessible parking, lifts, ramps and accessible bedrooms — straightforward for less-mobile guests within the building, with the usual airport-hotel caveat of a short transfer to the terminals.
Accessible strengths:
- Accessible parking, lifts and ramps throughout
- Accessible bedrooms (call the hotel for exact features per room type)
- Step-free access to restaurant, bar and public areas
- 24-hour front desk and room service
Worth confirming first:
- Accessible room numbers are limited — book early and state exact needs
- The Hoppa/transfer adds a step to the airport journey — a door-to-door car may be easier with mobility limits
- Specific equipment (shower chairs, visual alarms) should be requested in advance
Suitability verdict for elderly & less-mobile guests: comfortable within the hotel — accessible rooms, lifts, step-free public areas and a calm garden setting. As with all non-connected Heathrow hotels, plan the airport leg: a door-to-door car is usually smoother than the multi-stop Hoppa if mobility is a factor.
Insider details
WiFi — read this before you rely on it
WiFi here has a catch worth knowing. In-room WiFi is complimentary for Marriott Bonvoy members who book direct (membership is free). For non-members, some sources indicate the lobby offers a free first hour, with a paid tier (around £15 for 24 hours) for full access. The simplest fix: join Bonvoy (free) and book direct to get in-room WiFi included.
| Who / where | WiFi |
|---|---|
| Bonvoy member, booked direct | Complimentary in-room WiFi |
| Non-member — lobby | Often a free first hour |
| Non-member — full access | Paid tier (~£15/24 hrs) |
Signal-by-area detail (which floors/wings are strongest) isn't published — confirm with the hotel, or share guest reviews and we'll add specifics. Tip: join Bonvoy before booking so WiFi is free and you earn points.
Building layout & grounds
A large hotel (~426 rooms) across multiple floors served by lifts, with a serene garden and an on-site art gallery, and public spaces, restaurant and gym on the lower levels. Exact room-by-floor allocation isn't published — reception can allocate a specific floor, a garden-facing room, or a room near a lift on request.
As a big events-and-crew hotel, it can be busy at times; ask for a quieter garden-side room if that matters.
Parking & park-and-fly
| Option | Detail | Approx price |
|---|---|---|
| Overnight self-parking | On-site car park | ~£15/night |
| Short stay | Hourly rate | ~£5/hour |
| Park & Fly package | Room + parking for your whole trip; leave the car, take the Hoppa | Package (best value) |
If you're driving and flying, the Park & Fly bundle is usually the best value. EV drivers: chargers are available on site but subject to availability, so don't rely on a full charge on departure morning.
Practical information
| Check-in | From 2:00 PM (early check-in on request, subject to availability & charge) |
|---|---|
| Check-out | By 12:00 noon (late check-out on request, may incur a charge) |
| ID at check-in | Photo ID + payment card required |
| Parking | On-site ~£15/night or Park & Fly package |
| WiFi | Free in-room for Bonvoy members booking direct; otherwise lobby/paid tiers |
| Pets | Welcome — one pet per room |
| EV charging | On site, subject to availability (~£0.55/unit) |
| Payment | Cards & cash; card required for incidentals |
Getting to the terminals
The hotel isn't terminal-connected — you'll use the Heathrow Hoppa, a taxi, a private transfer, or a pre-booked car. A useful advantage over some rivals: the Hoppa here serves both the T2/3 group and T5.
| To… | Best way | Time | Cost |
|---|---|---|---|
| Terminals 2 & 3 | Heathrow Hoppa route H2B | ~15–25 min (allow for stops) | Hoppa fare pp; taxi ~£10–15 |
| Terminal 5 | Heathrow Hoppa route H5B | ~15–25 min | Hoppa fare pp; taxi ~£10–15 |
| Terminal 4 | Hoppa to a central terminal, then free inter-terminal train | ~25–35 min total | Hoppa fare (train free between terminals) |
| Central London | Hoppa/car to a terminal, then Heathrow Express/Elizabeth line | ~45 min total | Hoppa + rail fare |
Hoppa buses stop at other hotels en route, so allow extra time on the day of your flight. For a stress-free door-to-door option — especially with luggage, an early flight, or a family — a pre-booked RushXO car is simpler and covers every terminal 24/7.
Customer reviews
The Sheraton Heathrow rates well across platforms (around 8/10 on Booking.com from recent guests), with cleanliness, room size, breakfast and value the standout themes.
| Theme | What guests say |
|---|---|
| Rooms | Big, bright, clean and comfortable; good bathrooms |
| Breakfast & dining | Frequently called "great" / "exceptional"; restaurant well liked |
| Value & atmosphere | Rated particularly well for value and ambience |
| Location & transfer | Handy Hoppa from T5 stopping at the door; minutes from the airport |
| Common gripe | Large/busy at peak times; WiFi tiering for non-members |
Ratings are indicative — confirm current numbers on your preferred platform. Share specific reviews and I can add a scored breakdown like the Sofitel guide.
Pros & cons
Pros
- Big, bright, clean rooms with the Sheraton Sleep Experience bed
- Highly rated breakfast and restaurant
- Garden setting and on-site art gallery — calmer than a transit box
- Pet-friendly (one pet per room) — rare near Heathrow
- Hoppa serves both T2/3 and T5; car-rental desk on site
- Good value for Marriott/Sheraton standards
Cons
- Not terminal-connected — you need the Hoppa, a taxi or a car
- WiFi isn't straightforwardly free for non-Bonvoy members
- Breakfast and parking usually cost extra
- Large hotel — can feel busy with crews and events
- Earlier 2 PM check-in is handy, but rooms still fill on peak days
Travel tips
- Join Bonvoy before booking — free membership plus book-direct gets you complimentary in-room WiFi and points.
- Do the Club Room maths — for two, lounge access (breakfast + drinks + evening bites) can beat paying ~£16.50 pp for breakfast.
- Book Park & Fly if driving — a bundled package beats paying nightly and secures your space.
- Confirm your Hoppa route — H2B for T2/3, H5B for T5; allow extra time as it stops at other hotels.
- Ask for a garden-side room — quieter when the hotel is busy with events or crews.
- Travelling with a pet? One per room is welcome — flag it at booking.
- Pre-book your onward car — with an early flight, family or heavy luggage, a fixed-fare door-to-door transfer removes the connection stress.
Best way to book online
| Book via | Best for | Watch out for |
|---|---|---|
| Official site (marriott.com) | Best-rate guarantee, Bonvoy points, free in-room WiFi, mobile check-in | Compare total incl. breakfast & parking |
| Marriott Bonvoy app | Member rates, points, mobile key, free WiFi | Need to be a (free) member |
| Park & Fly specialists | Bundling room + parking (often best value for drivers) | Check cancellation terms |
| Major OTAs | Comparing dates & deals | Non-member WiFi tiers; fewer perks |
In short: book directly with Marriott as a Bonvoy member for the best rate, points and free WiFi; if you're driving and flying, a Park & Fly bundle is usually cheapest. Then book your airport transfer separately with RushXO for a fixed fare, meet & greet and flight tracking.
Book your transfer → · Call the 24/7 team
FAQs
Is the Sheraton connected to a terminal?
No — it's about 1.4 miles from Heathrow on the Colnbrook Bypass in West Drayton. You reach the terminals by the Heathrow Hoppa (H2B for T2/3, H5B for T5), a taxi (~£10–15), a private transfer, or a pre-booked car.
What are the check-in and check-out times?
Check-in is from 2:00 PM (earlier than many Heathrow hotels) and check-out by 12:00 noon. Early check-in and late check-out may be available on request, subject to availability and sometimes a charge.
How much is parking?
On-site self-parking is about £15 per night (roughly £5/hour short stay), with Park & Fly packages available for longer trips.
How much is breakfast?
The full buffet is about £16.50 per person and continental about £15, served from 06:00. Club Rooms include breakfast in the lounge.
Is WiFi free?
In-room WiFi is complimentary for Marriott Bonvoy members who book direct (free to join). For non-members, the lobby often offers a free first hour with a paid tier (~£15/24 hrs) for full access — so joining Bonvoy is the simplest way to get it free.
Are pets allowed?
Yes — pets are welcome, one per room. Flag it when you book.
Is there EV charging?
Yes, EV charging is available on site subject to availability (around £0.55 per unit).
How do I get to Terminal 4?
Take the Hoppa (or a car) to a central terminal, then the free inter-terminal train to T4. A pre-booked car direct is simpler if time is tight.
Is it suitable for elderly or less-mobile guests?
Within the hotel, yes — it's barrier-free with lifts, ramps and accessible rooms. Plan the airport leg: a door-to-door car is usually easier than the multi-stop Hoppa with mobility limits.