Radisson Hotel & Conference Centre London Heathrow: the complete traveller's guide
Formerly the Park Inn by Radisson — one of Heathrow's largest hotels, right by Terminals 2 & 3, with an indoor pool, two restaurants and a big conference centre. An honest, detailed rundown — rooms, prices, dining, the pool (and its charge), parking, WiFi, accessibility, transfers, and the smartest way to book.
Hotel overview
Radisson Hotel & Conference Centre London Heathrow — which many travellers still know as the Park Inn by Radisson — is one of the largest hotels at the airport, sitting on Bath Road right beside the main entrance to Terminals 2 & 3. It reopened under the Radisson name in 2020 and shares its very large building with a sister hotel, the Radisson RED London Heathrow, so it's worth knowing which of the two you're booking.
With around 637 rooms, two restaurants (the Italian Filini plus the Icon's lobby bar/restaurant), a big 41-room conference centre, and the Pace Leisure Club (heated indoor pool, sauna, steam room and gym), it's a full-facility 4-star built for volume — pre-flight stays, conferences and park-and-fly. Handy touches include flight-information screens in the lobby and a self-service boarding-pass kiosk.
It suits early-flight and late-arrival travellers who value being right by T2/3, conference guests, and park-and-fly drivers. It's not terminal-connected (no hotel is walkable to T2/3), so you reach the airport by the Heathrow Hoppa, a taxi or a pre-booked car. Two honest points to note: reviews are genuinely mixed (some find it dated or overpriced for what it is), and pool/sauna/steam access carries a per-person charge.
| Official website | radissonhotels.com |
|---|---|
| Address | Bath Road (Building A), West Drayton, UB7 0DU |
| Star rating | 4-star |
| Rooms | ~637 rooms (one of Heathrow's largest) |
| Formerly | Park Inn by Radisson London Heathrow (rebranded 2020) |
| Check-in / check-out | From 3:00 PM / by 12:00 noon |
| Location | Beside Terminals 2 & 3 (not walkable) |
| Leisure | Indoor pool, sauna & steam (£5pp/visit); dry gym free |
Star rating and what it means
The hotel is classified as a 4-star. Here's where that sits — with the honest caveat that guest ratings (around 7.6/10) put it at the more functional end of the four-star band.
| Level | What it broadly means in the UK |
|---|---|
| ★★★★★ Five-star | Luxury: extensive facilities, near-flawless service |
| ★★★★ Four-star (this hotel) | Upscale: quality rooms, restaurants & room service, good facilities (here a pool & conference centre) and professional service |
| ★★★ Three-star | Mid-range comfort: en-suite rooms, a restaurant, decent service |
| ★★ / ★ Budget | Simple, functional accommodation |
It has four-star facilities (pool, two restaurants, conference centre), but reviews are mixed: rooms are clean and quiet, yet some areas feel a generation older, and a few guests find it overpriced. Treat it as a convenient, well-located, facility-rich four-star rather than a polished one — and book on price.
Brand, ownership & business profile
A Radisson-branded hotel under Radisson Hotel Group.
- Radisson Hotel & Conference Centre — a full-service Radisson-brand property with a strong meetings/events focus. Rebranded from Park Inn by Radisson in 2020.
- Radisson Hotel Group — the parent, a large international group (Radisson, Radisson Blu, Radisson RED, Park Inn and more), with the Radisson Rewards programme.
You can earn Radisson Rewards on eligible stays. Note its sister property in the same building, Radisson RED London Heathrow, is a separate, more design-led hotel — check which one your booking is for.
Where it sits in the Radisson family
| Tier | Radisson brands (selected) | Positioning |
|---|---|---|
| Value / select | Park Inn by Radisson, Radisson | Practical, mid-market |
| Full-service / conference | Radisson Hotel & Conference Centre | Large full-service events hotel (this hotel) |
| Upper-upscale / lifestyle | Radisson Blu, Radisson RED (sister hotel), Radisson Collection | Design-led, premium |
Business profile
| Category | 4-star full-service airport & conference hotel (high-volume) |
|---|---|
| Primary market | Pre-flight stays, conferences & events, park-and-fly, families |
| Brand / parent | Radisson / Radisson Hotel Group |
| Loyalty programme | Radisson Rewards |
| Scale | ~637 rooms · 2 restaurants + bar · 41 meeting rooms · Pace Leisure Club (pool, sauna, steam, gym) |
| Note | Shares its building with sister hotel Radisson RED London Heathrow |
Takeaway for travellers: a big, convenient, facility-rich Radisson right by T2/3 with competitive rates and Radisson Rewards — great for location and a quick overnight, if you go in knowing it's more functional than boutique.
Rooms, beds & prices
Around 637 rooms across cosy, standard, airport-view and family categories, plus suites. All are air-conditioned and sound-insulated with a flat-screen Chromecast TV, work desk, kettle, in-room safe and rainfall shower. Standard rooms include a sofa bed; airport-view rooms overlook the airfield. Rates are competitive for the size and location; ranges below are indicative.
| Room type | Beds | Sleeps | Off-peak from | Peak from |
|---|---|---|---|---|
| Cosy Room | Queen | 2 | ~£75 | ~£130 |
| Standard Room | King or queen + sofa bed | 2–3 | ~£90 | ~£150 |
| Standard (Airport View) | Queen + sofa bed | 2–3 | ~£100 | ~£160 |
| Family Room | Multiple beds | 3–4 | ~£120 | ~£190 |
Prices are per room, per night, room-only. Rooms are consistently described as clean, quiet and well sound-insulated — good for sleeping before an early flight. Free cots/infant beds are available. Cosy rooms are compact (~172 sq ft), so book a Standard for more space.
- Bed quality: comfortable, sound-insulated rooms; some reviewers note a double bed can feel small — check bed size.
- Large & family rooms: family rooms and sofa-bed standards for up to 3–4.
- Baby facilities: free cribs/infant beds on request.
What's in every room
| Category | Included in every room |
|---|---|
| Entertainment | Flat-screen Chromecast TV (cast your own content) |
| Connectivity | Free high-speed WiFi; work desk / laptop workspace |
| Hot drinks | Tea & coffee / kettle |
| Bathroom | Private bathroom with rainfall shower, toiletries, hairdryer |
| Comfort | Air conditioning, sound-insulated walls, in-room safe |
| Handy extra | Flight-info screens in the lobby; self-service boarding-pass kiosk |
Chromecast TVs (cast from your phone) and lobby flight-information screens are practical touches for a pre-flight stay, and the boarding-pass kiosk saves a queue at the terminal.
Dining & average prices
Two venues: Filini (Italian — Neapolitan pizza, pasta, with gluten-free and veggie options) and Icon's, the lobby bar/restaurant serving all-day meals, snacks and drinks, plus a buffet breakfast.
| Venue / meal | What to expect | Typical price |
|---|---|---|
| Buffet breakfast | Full hot & cold buffet with takeaway cups; wide selection | ~£15–£18 pp |
| Filini Restaurant | Italian — Neapolitan pizza, pasta; gluten-free & veggie options | £18–£30 pp |
| Icon's Bar & Restaurant | All-day meals, snacks, well-stocked bar | £12–£22 mains |
| 24-hour room service | In-room menu at any hour | À la carte + tray charge |
Breakfast is usually not included room-only and gets mixed reviews — some love the range, others find the buffet limited; the à la carte/Italian option is often the safer bet. Vegetarian, vegan and gluten-free options are available.
Facilities & services
| Leisure club | Pace Leisure Club: heated indoor pool, sauna, steam room — £5 per person per visit (incl. one towel); the dry gym is free. Not 24/7 (gym ~06:00–22:00, shorter at weekends) |
|---|---|
| Parking | Extensive on-site self-parking; ~£15–£18/night; keep your car for the stay; long-term park-and-fly packages |
| Airport transfer | Heathrow Hoppa to T2, T3 & T5 (paid); free public buses to T2/3 from nearby stops; taxis (~10–15 min); pre-booked cars |
| Business & events | Large conference centre — 41 meeting rooms; business services |
| Handy extras | Lobby flight-info screens; self-service boarding-pass kiosk; on-site convenience store & cash machine nearby |
| Money / SIM | Cash machine in the neighbouring shop; SIMs in the terminals |
| Safety & security | 24-hour front desk, in-room safe, luggage storage, lifts; photo ID + card at check-in |
| Pets | Pet policy varies — confirm directly with the hotel |
Accessibility & suitability for elderly guests
Being a large, modern, lift-served hotel, this is one of the better-equipped options for accessibility near Heathrow — with a good range of accessible features — though its sheer size means some internal walks are long.
Accessible strengths:
- Ramp access, hearing loops and lifts throughout
- Wheelchairs available on request
- Accessible rooms with wider doorways, lowered amenities/thermostats, handrails and accessible bathrooms with grab bars
- Accessible parking; 24-hour front desk and room service
Worth confirming first:
- It's a very large building — reviewers mention lengthy internal walks; ask for a room near a lift/entrance
- Accessible room numbers are limited — book early and state exact needs
- The Hoppa adds a step to the airport journey — a door-to-door car may be easier with mobility limits
Suitability verdict for elderly & less-mobile guests: good — one of the more comprehensively accessible Heathrow hotels (ramps, lifts, hearing loops, well-equipped accessible rooms, wheelchairs on request). Just request a room near a lift given the building's size, and plan the airport leg with a door-to-door car if mobility is a factor.
Insider details
Which hotel are you booking? Radisson vs Radisson RED
This is the single most useful thing to get right: the building houses two Radisson hotels — this one (Radisson Hotel & Conference Centre, the former Park Inn) and its sister, the more design-led Radisson RED London Heathrow. They share facilities and can be confused at booking. Check the exact hotel name on your reservation so you arrive at the right reception.
The pool has a charge — factor it in
Unlike some hotels where the pool is free for guests, here the heated indoor pool, sauna and steam room cost £5 per person per visit (including one towel; extra towels £2.50), and this applies to children too. The dry gym is complimentary. It's a modest charge, but worth knowing if a "free hotel pool" was part of the appeal — and a couple of reviewers note the pool area could use a refresh.
It's big — expect a walk
As one of Heathrow's largest hotels, corridors and internal distances are long. Reviewers regularly mention lengthy walks to rooms. If that's a concern (mobility, heavy bags, late night), ask at check-in for a room close to a lift or the main entrance.
WiFi coverage & signal strength
Free high-speed WiFi runs throughout the hotel and in rooms. Signal-strength-by-area detail (which wings/floors are strongest) isn't published — confirm with hotel, or share guest reviews and we'll add specifics.
General guidance for a large single building: signal is typically strongest in the lobby, conference areas and business centre, and reliable in rooms. Given the size, ask at reception if you need dependable fast WiFi for work.
Practical information
| Check-in | From 3:00 PM (some rates/earlier check-in from 2:00 PM; on request) |
|---|---|
| Check-out | By 12:00 noon (late check-out on request, may incur a charge) |
| ID at check-in | Photo ID + payment card required; under-12s classed as children |
| Parking | ~£15–£18/night; keep your car for the stay; long-term packages |
| WiFi | Free high-speed throughout the hotel and in rooms |
| Pool / leisure | Indoor pool, sauna, steam — £5pp/visit; dry gym free; not 24/7 |
| Pets | Policy varies — confirm with the hotel |
| Payment | Cards & cash; card required for incidentals |
Getting to the terminals
The hotel is right by T2/3 but — like all Heathrow hotels — not walkable to them. You'll use the Heathrow Hoppa, a free public bus, a taxi, or a pre-booked car.
| To… | Best way | Time | Cost |
|---|---|---|---|
| Terminals 2 & 3 | Heathrow Hoppa, free public bus (111/105/278/285) from nearby stop, taxi or car | ~5–10 min | Public bus free/low; Hoppa ~£5; taxi ~£8–15 |
| Terminal 5 | Heathrow Hoppa or car | ~10–15 min | Hoppa fare; taxi ~£12–15 |
| Terminal 4 | Hoppa/car to a central terminal, then free inter-terminal train; or taxi | ~15–25 min | Hoppa fare (train free); taxi ~£12–15 |
| Central London | Underground/Elizabeth line/Heathrow Express from T2/3 station | ~15–50 min | Rail fare |
A nice quirk of the location: free public buses (111, 105, 278, 285) stop just across the road and run to the T2/3 station in a couple of minutes — one reviewer took an Uber for just ~£8 at 5am. The Hoppa also stops here. For a guaranteed door-to-door pickup with luggage, an early flight or a family, a pre-booked RushXO car is simplest and covers every terminal 24/7.
Customer reviews
The hotel gets genuinely mixed reviews (around 7.6/10), with the location, quiet sound-insulated rooms and helpful staff the main positives, and dated areas, the paid pool and perceived value the recurring criticisms.
| Theme | What guests say |
|---|---|
| Location & convenience | Right by T2/3; easy Hoppa/bus; great for early flights |
| Rooms | Clean, quiet, well sound-insulated; some feel dated or compact |
| Staff & service | Often praised as friendly and helpful; a few find it inconsistent |
| Leisure & dining | Pool nice but charged and could use a refresh; breakfast buffet divides opinion |
| Common gripe | Long internal walks; feels overpriced to some; £5 pool charge |
Ratings are indicative (~7.6/10) — confirm current numbers on your preferred platform. This is a hotel that rewards booking on price. Share specific reviews and I can add a scored breakdown like the Sofitel guide.
Pros & cons
Pros
- Excellent location — right by Terminals 2 & 3; easy Hoppa and free public buses
- Quiet, well sound-insulated rooms — good for sleeping before an early flight
- Full facilities: indoor pool, sauna, steam, gym, two restaurants, big conference centre
- Handy extras — lobby flight screens, boarding-pass kiosk, Chromecast TVs
- Comprehensive accessibility (ramps, lifts, hearing loops, accessible rooms)
- Competitive rates for its size; Radisson Rewards
Cons
- Pool/sauna/steam cost £5pp per visit (dry gym free)
- Very large — long internal walks to rooms
- Some areas dated; mixed reviews; can feel overpriced at peak
- Not terminal-connected (no hotel is at T2/3)
- Easy to confuse with sister hotel Radisson RED at booking
Travel tips
- Check you're booking the right hotel — Radisson Hotel & Conference Centre vs the Radisson RED next door.
- Budget the £5 pool charge — per person, per visit; the dry gym is free.
- Use the free public buses for T2/3 — they stop across the road and are quicker/cheaper than you'd expect.
- Ask for a room near a lift — it's a big building with long corridors.
- Book a Standard, not a Cosy — Cosy rooms are compact; Standards add space and a sofa bed.
- Book on price — it's convenient and functional; grab it when the rate is right rather than at a premium.
- Pre-book your onward car — for T4, an early flight, a family or heavy luggage, a fixed-fare door-to-door transfer removes the connection stress.
Best way to book online
| Book via | Best for | Watch out for |
|---|---|---|
| Official site (radissonhotels.com) | Best-rate, Radisson Rewards points, member perks | Pick the right hotel (not Radisson RED); check pool charge |
| Radisson Rewards app | Member rates, points, mobile services | Need to be a (free) member |
| Park-and-fly specialists | Bundling room + parking (good value for drivers) | Check cancellation terms |
| Major OTAs | Comparing dates & deals | Confirm which Radisson; breakfast & pool extras |
In short: book directly with Radisson for the best rate and Rewards perks — double-checking you've selected the Conference Centre and not the RED. If you're driving and flying, a park-and-fly bundle is good value. Then book your airport transfer separately with RushXO for a fixed fare, meet & greet and flight tracking.
Book your transfer → · Call the 24/7 team
FAQs
Is this the old Park Inn?
Yes — the Park Inn by Radisson London Heathrow was rebranded in 2020 to Radisson Hotel & Conference Centre London Heathrow. It's the same property on Bath Road, and it shares its building with a sister hotel, the Radisson RED London Heathrow.
Is it connected to a terminal?
No — no hotel is walkable to Terminals 2 & 3, but this one is right beside them. Reach the terminals by the Heathrow Hoppa, a free public bus from across the road, a taxi, or a pre-booked car.
Is there a swimming pool, and is it free?
There's a heated indoor pool with a sauna and steam room, but access costs £5 per person per visit (including one towel), and this applies to children too. The dry gym is complimentary. The leisure club is not open 24/7.
What are the check-in and check-out times?
Check-in is from 3:00 PM (earlier check-in sometimes from 2:00 PM on request) and check-out by 12:00 noon. Late check-out may be available for a fee.
How much is parking?
On-site self-parking is roughly £15–£18 per night, and you can keep your car there for the duration of your stay. Long-term park-and-fly packages are available.
How do I make sure I book the right hotel?
Two Radisson hotels share the building — the Radisson Hotel & Conference Centre (this one) and the Radisson RED. Check the exact hotel name on your booking so you arrive at the right reception.
Is it good for families?
Yes — family rooms and free cots are available, and it's convenient for pre-flight stays. Note the pool carries a per-person charge, including for children.
Is it suitable for elderly or less-mobile guests?
Yes — it's one of the more accessible Heathrow hotels (ramps, lifts, hearing loops, accessible rooms, wheelchairs on request). It's a big building, so request a room near a lift, and plan the airport leg with a door-to-door car if mobility is a factor.