London Heathrow Marriott Hotel: the complete traveller's guide
The full-service Marriott on Bath Road — a heated indoor pool, Carluccio's Italian restaurant, an M Club Lounge and a big events offering, close to Terminals 2 & 3. An honest, detailed rundown — rooms, prices, the pool, dining, parking, WiFi, accessibility, transfers, and the smartest way to book.
Hotel overview
London Heathrow Marriott Hotel is the established, full-service Marriott on Bath Road, in Hayes, about two miles from the airport and close to Terminals 2 & 3. Unlike its two newer Marriott-family neighbours — the design-led Courtyard and the budget Moxy — this is the traditional, facilities-rich option: a heated indoor pool and 24-hour leisure centre, Carluccio's Italian restaurant and lobby bar, an M Club Lounge for eligible guests, and 10,000 sq ft of award-winning event space for conferences and weddings.
Rooms have modern, sumptuous bedding, soundproof windows, Smart TVs with plug-in technology and high-speed WiFi; upgraded suites add space and M Club access. The hotel has been progressively renovated — the restaurant and lobby are refreshed, and many rooms remodelled, though a few areas still read a little dated. It's a comfortable, well-serviced base with more facilities than most Heathrow hotels in its class.
It suits business and event guests, families who want a pool, Bonvoy members, and park-and-fly drivers. It's not terminal-connected — you'll use the Heathrow Hoppa (which runs from the hotel), free local buses, a taxi or a pre-booked car.
| Official website | marriott.com |
|---|---|
| Address | Bath Road, Harlington, Hayes, UB3 5AN |
| Star rating | 4-star (full-service) |
| Signature | Heated indoor pool, Carluccio's & M Club Lounge |
| Check-in / check-out | From 3:00 PM / by 12:00 noon |
| Distance to airport | ~2 miles (close to T2/3) |
| Parking | APCOA on-site, ~£15/day (250 uncovered spaces) |
| Leisure | Heated indoor pool + 24-hr leisure centre & gym |
Star rating and what it means
A full-service 4-star Marriott — with more facilities (notably the pool and leisure centre) than most airport hotels in the category, tempered by some rooms still awaiting refurbishment.
| Level | What it broadly means in the UK |
|---|---|
| ★★★★★ Five-star | Luxury: extensive facilities, near-flawless service |
| ★★★★ Four-star (this hotel) | Upscale full-service: quality rooms, restaurant & bar, pool & leisure centre, M Club Lounge, big events space, room service |
| ★★★ Three-star | Mid-range comfort: en-suite rooms, a restaurant, decent service |
| ★★ / ★ Budget | Simple, functional accommodation |
A genuine full-service four-star: guests praise the pool, breakfast and friendly service (~8/10), while some note certain rooms and the M Club Lounge feel dated pending refurbishment. Newly remodelled rooms are described as excellent — worth requesting one.
Brand, ownership & business profile
A Marriott Hotels property, the flagship full-service brand of Marriott International.
- Marriott Hotels — Marriott's core full-service brand: comfortable modern rooms, on-site dining, leisure facilities, event space and the M Club Lounge for eligible guests.
- Marriott International — the global parent, spanning budget to luxury, with the Marriott Bonvoy loyalty programme.
You earn and redeem Marriott Bonvoy points here, with Mobile Key and Elite benefits (including M Club Lounge access) via the app. This is the original, fuller-service Marriott on Bath Road — distinct from the newer Courtyard by Marriott (Nobel Drive) and the budget Moxy nearby.
Where it sits in Marriott's range
| Tier | Marriott brands (selected) | Positioning |
|---|---|---|
| Budget / lifestyle | Moxy (nearby), Four Points | Affordable, design-led |
| Select / midscale | Courtyard (nearby), AC Hotels | Modern, practical |
| Premium / full-service | Marriott Hotels, Renaissance, Delta, Sheraton, Westin | Full-service, facilities (this hotel) |
| Luxury | The Ritz-Carlton, St. Regis, W | Premium & luxury |
Business profile
| Category | 4-star full-service airport & events hotel |
|---|---|
| Primary market | Business & event/wedding guests, families (pool), Bonvoy members, park-and-fly |
| Brand / parent | Marriott Hotels / Marriott International |
| Loyalty programme | Marriott Bonvoy (M Club Lounge for eligible guests) |
| Scale | Heated indoor pool + 24-hr leisure centre · Carluccio's + lobby bar · M Club Lounge · 10,000 sq ft event space |
Takeaway for travellers: a proper full-service Marriott with a pool, leisure centre and strong events offering close to T2/3 — great for families, business and Bonvoy members, with the caveat that room refurbishment is ongoing.
Rooms, beds & prices
Modern guest rooms and upgraded suites — king or twin, with sumptuous bedding, soundproof windows, a Smart TV with plug-in technology, high-speed WiFi, work desk and en-suite. Suites add space and M Club Lounge access. Many rooms are newly remodelled (excellent); some still await refurbishment. Rates are competitive for a full-service 4-star; ranges below are indicative.
| Room type | Beds | Sleeps | Off-peak from | Peak from |
|---|---|---|---|---|
| Standard King | King | 2 | ~£85 | ~£150 |
| Twin / Double | Two beds | 2 | ~£90 | ~£160 |
| Deluxe / Remodelled | King | 2 | ~£105 | ~£175 |
| Suite (M Club access) | King + living area | 2–3 | ~£140 | ~£220 |
Prices are per room, per night, room-only (breakfast & park-and-fly packages available). Newly remodelled rooms get excellent reviews (large TVs, comfortable, good-sized "for London"); if a fresh room matters, request a remodelled/renovated room at booking, as some older rooms remain. Soundproof windows keep them quiet.
- Bed quality: sumptuous Marriott bedding; rooms clean and comfortable, good sleep quality.
- Large & family rooms: suites and connecting rooms; a pool for the kids.
- Baby facilities: cots on request — confirm with the hotel.
What's in every room
| Category | Included in every room |
|---|---|
| Entertainment | Smart TV with plug-in technology |
| Connectivity | Free high-speed WiFi; work desk |
| Hot drinks | Tea & coffee making facilities |
| Bathroom | Private en-suite, toiletries, hairdryer |
| Comfort | Sumptuous bedding, soundproof windows, air conditioning, in-room safe |
| Suites | Extra space + M Club Lounge access (eligible guests) |
Smart TVs with plug-in/casting and soundproof windows are standard. Bonvoy Elite members and suite guests get M Club Lounge access (note some guests found the lounge itself in need of a refresh).
Dining & average prices
Dining centres on Carluccio's, the on-site Italian restaurant and lobby bar, serving Italian favourites and classic Marriott dishes, plus a well-regarded breakfast and the M Club Lounge for eligible guests. It's a fuller dining offering than the budget hotels nearby.
| Venue / meal | What to expect | Typical price |
|---|---|---|
| Breakfast buffet | Full English + continental; consistently praised | ~£16–£20 pp |
| Carluccio's (dinner) | Italian favourites & Marriott classics; noon–22:30 | £18–£30 pp (can be pricey) |
| Lobby bar | Drinks, cocktails, light bites | £6–£12 / drink |
| M Club Lounge | Snacks & drinks for eligible Bonvoy guests | Included (eligibility applies) |
The full English breakfast draws rave reviews. Carluccio's is good but on the pricier side — reviewers budget around £80+ for a group of four at dinner. The lobby and restaurant were recently upgraded.
Facilities & services
| Leisure | Heated indoor pool + 24-hour leisure centre & modern fitness centre (free for guests) |
|---|---|
| Parking | APCOA on-site parking, ~£15/day (250 uncovered spaces); park-and-fly packages |
| Airport transfer | Heathrow Hoppa from the hotel — H3 to T2/3 (every ~10 min until 10:30, then every 30), H53 to T4/5 (~£6pp, kids under 15 free); free local buses to T2/3; WeKnow electric car transfer from £9.90; taxis (~£12–20); pre-booked cars |
| Dining | Carluccio's Italian restaurant, lobby bar, M Club Lounge, room service |
| Events & business | 10,000 sq ft award-winning event space; conferences, weddings, meetings |
| Money / SIM | Not on site — nearby & in the terminals |
| Safety & security | 24-hour front desk, in-room & reception safes, lifts, Mobile Key; photo ID + card at check-in |
| Pool / pets | Heated indoor pool; pet policy varies — confirm with the hotel |
Accessibility & suitability for elderly guests
This is one of the better-equipped Heathrow hotels for accessibility, with a large number of well-adapted rooms and full step-free access (except the pool), lifts and accessible parking close to the entrance.
Accessible strengths:
- 20 accessible rooms with wider doors, walk-in showers, lowered surfaces, emergency cords and vibrating pillows
- Fully accessible throughout (with the exception of the pool)
- Accessible parking bays nearer the hotel; a lift for guests
- 24-hour front desk; WeKnow electric transfer option
Worth confirming first:
- Request an accessible room at booking (20 available — book early)
- The pool area isn't fully accessible — check if that matters
- Not terminal-connected — a door-to-door car may be easier than the Hoppa
Suitability verdict for elderly & less-mobile guests: very good — one of the more comprehensively accessible Heathrow hotels, with 20 well-equipped adapted rooms, full step-free access (bar the pool), lifts and close accessible parking. Book an accessible room early, and consider a door-to-door car for the airport leg.
Insider details
Which Marriott? Three on one road
There are three Marriott-family hotels around Bath Road, and they're easily confused. This one — the London Heathrow Marriott — is the original, full-service hotel with a pool. Nearby are the newer Courtyard by Marriott (Nobel Drive; rooftop Sky Bar, no pool) and the budget, design-led Moxy. If you specifically want a pool and full-service facilities, this is the one.
Ask for a renovated room
The hotel has been refurbished in stages: the lobby and restaurant are refreshed and many rooms remodelled to an excellent standard, but some older rooms remain and the M Club Lounge has been noted as tired. The simple fix: request a newly remodelled/renovated room when you book, and you'll likely have a great stay.
The Hoppa runs from the hotel — but confirm your route
The Heathrow Hoppa serves the hotel directly: H3 to Terminals 2 & 3 (every ~10 minutes in the morning), and H53 to Terminals 4 & 5. Tickets are about £6 (up to two under-15s free with an adult), sold from a machine in the lobby. One or two guest reports have mentioned the Hoppa not stopping — the hotel's own information says it runs from the front door, so confirm the current stop and timetable with reception on arrival. Free local buses also reach T2/3, and there's a WeKnow electric transfer from £9.90.
WiFi coverage & signal strength
Free high-speed WiFi runs throughout the hotel and in rooms. Signal-strength-by-area detail (which floors are strongest) isn't published — confirm with hotel, or share guest reviews and we'll add specifics.
General guidance for a full-service hotel: signal is typically strongest in the lobby, bar and event areas and reliable in rooms. Good for work given the desks; ask at reception for heavy use.
Practical information
| Check-in | From 3:00 PM (early check-in on request) |
|---|---|
| Check-out | By 12:00 noon (late check-out on request) |
| ID at check-in | Photo ID + payment card required |
| Parking | APCOA ~£15/day (250 uncovered spaces); park-and-fly packages |
| WiFi | Free high-speed throughout the hotel and in rooms |
| Pool / leisure | Heated indoor pool + 24-hr leisure centre & gym (free for guests) |
| Pets | Policy varies — confirm with the hotel |
| Payment | Cards & cash; card required for incidentals; safes at reception |
Getting to the terminals
The hotel is close to T2/3 but not connected — so it's the Hoppa (from the hotel), free local buses, WeKnow, a taxi or a pre-booked car.
| To… | Best way | Time | Cost |
|---|---|---|---|
| Terminals 2 & 3 | Hoppa H3 (from the hotel), free local buses, taxi or car | ~10 min | Hoppa ~£6; bus free/low; taxi ~£12 |
| Terminal 5 | Hoppa H53 or car | ~15–20 min | Hoppa ~£6; taxi ~£16–20 |
| Terminal 4 | Hoppa H53; or free inter-terminal train via a central terminal; taxi | ~15–25 min | Hoppa + free train; taxi ~£16–20 |
| Central London | Rail from T2/3 (Elizabeth line / Heathrow Express / Piccadilly) | ~15–50 min | Rail fare |
The Hoppa runs from the hotel (H3 to T2/3, H53 to T4/5; ~£6, kids under 15 free); free local buses also reach T2/3, and there's a WeKnow electric transfer from £9.90. Confirm the Hoppa stop/timetable on arrival. For a guaranteed door-to-door pickup with luggage, an early flight or a family, a pre-booked RushXO car is simplest and covers every terminal 24/7.
Customer reviews
The hotel reviews well (around 8/10), with the pool, breakfast, friendly service and newly remodelled rooms the standout praise; older un-refurbished rooms, a tired M Club Lounge and pricey dining are the main caveats.
| Theme | What guests say |
|---|---|
| Facilities | Heated indoor pool & leisure centre valued; good for families |
| Rooms | Remodelled rooms excellent; some older rooms feel dated |
| Breakfast & staff | Full English & buffet praised; friendly, service-oriented staff |
| Location & parking | Handy for T2/3; on-site parking; Hoppa from the door |
| Common gripe | Un-refurbished rooms; M Club Lounge tired; restaurant pricey; confirm Hoppa/baggage storage |
Ratings are indicative (~8/10) — confirm current numbers on your preferred platform. Share specific reviews and I can add a scored breakdown like the Sofitel guide.
Pros & cons
Pros
- Full-service with a heated indoor pool & 24-hr leisure centre — great for families
- Carluccio's Italian restaurant, lobby bar & M Club Lounge
- Newly remodelled rooms are excellent; sumptuous bedding, soundproof windows
- Excellent accessibility — 20 well-equipped adapted rooms
- Hoppa from the door; free local buses; WeKnow transfer from £9.90
- Big events/conference offering; Marriott Bonvoy & M Club for members
Cons
- Some rooms still await refurbishment — request a remodelled one
- M Club Lounge noted as tired by some guests
- Carluccio's dining can be pricey
- Not terminal-connected; parking is uncovered & charged
- Confirm current Hoppa stop / baggage storage on arrival (mixed reports)
Travel tips
- Want a pool & full facilities? This is the Bath Road Marriott to pick — not the Courtyard or Moxy.
- Request a newly remodelled room — refurbishment is ongoing, so ask for a renovated one.
- Buy Hoppa tickets in the lobby (from ~£6; kids under 15 free) and confirm the current stop on arrival.
- Try the WeKnow electric transfer (from £9.90) as a greener alternative for the airport leg.
- Book breakfast — the full English is a highlight; Carluccio's dinner is good but pricier.
- Need accessibility? Book one of the 20 well-equipped adapted rooms early.
- Pre-book your onward car — for T4/T5, an early flight or a family with luggage, a fixed-fare door-to-door transfer is simplest.
Best way to book online
| Book via | Best for | Watch out for |
|---|---|---|
| Official site (marriott.com) | Best-rate, Marriott Bonvoy points, M Club access, Mobile Key | Request a remodelled room; it's the Marriott (not Courtyard/Moxy) |
| Marriott Bonvoy app | Member rates, points, Mobile Key, Elite benefits | Need to be a (free) member |
| Park-and-fly specialists | Bundling room + long-stay parking for drivers | Check which car park & transfer terms |
| Major OTAs | Comparing dates & deals | Confirm room is renovated; don't confuse with the newer Courtyard/Moxy |
In short: book directly with Marriott for the best rate, Bonvoy points and M Club access — requesting a newly remodelled room, and checking it's the London Heathrow Marriott (not the Courtyard on Nobel Drive or the Moxy). Then book your airport transfer separately with RushXO for a fixed fare, meet & greet and flight tracking.
Book your transfer → · Call the 24/7 team
FAQs
Does the hotel have a swimming pool?
Yes — there's a heated indoor pool and a 24-hour leisure centre with a modern gym, free for guests. This is the full-service Bath Road Marriott with a pool, unlike the nearby Courtyard by Marriott (no pool).
Which Marriott is this — there seem to be several?
This is the original London Heathrow Marriott on Bath Road, Hayes — the full-service hotel with a pool. It's separate from the newer Courtyard by Marriott (Nobel Drive) and the budget Moxy nearby. Check the exact hotel name and address when booking.
Are the rooms renovated?
Many are — the hotel has been refurbished in stages, with excellent remodelled rooms and an upgraded lobby and restaurant, though some older rooms remain. Request a newly remodelled room when you book.
How do I get to the terminals?
The Heathrow Hoppa runs from the hotel — H3 to Terminals 2 & 3 and H53 to Terminals 4 & 5 (~£6, up to two under-15s free), sold in the lobby. Free local buses reach T2/3, and there's a WeKnow electric transfer from £9.90. Confirm the current stop on arrival.
How much is parking?
APCOA on-site parking is around £15 per day (250 uncovered spaces). Park-and-fly packages are available if you want to leave your car while flying.
Is it good for accessibility?
Yes — it's one of the better-equipped Heathrow hotels, with 20 adapted rooms (wider doors, walk-in showers, emergency cords, vibrating pillows), full step-free access except the pool, lifts and close accessible parking.