After a long flight, few things beat walking into arrivals to find a driver waiting with your name, ready to take you and your luggage straight home. That's the Heathrow meet-and-greet service — a smooth, stress-free arrival. This guide explains how meet-and-greet works at Heathrow, and the fixed fares to London and beyond.
Meet-and-greet is an arrivals service where your driver waits inside the terminal, typically in the arrivals hall holding a name board, rather than you finding your way to a pickup point or rank. They help with your luggage and walk you to the car. It turns the often-confusing arrivals process — especially after a long-haul flight or in an unfamiliar country — into a simple, welcoming experience.
Your flight is monitored, so the driver adjusts to early or delayed arrivals automatically.
The driver waits in the arrivals hall with a name board as you come through.
They assist with your bags and walk you to the car.
Door-to-door to your destination, at a fixed price.
It's ideal for long-haul arrivals when you're tired, for first-time visitors unsure of the airport, for families with children and luggage, for business travellers wanting efficiency, and for elderly or less-mobile passengers who'd value the help. Instead of hunting for a taxi rank or working out the trains, you simply walk out and your driver is there.
| From | Saloon | Executive | MPV | V Class |
|---|---|---|---|---|
| London City Airport | £115 | £191 | £134 | £238 |
| Central London | £131 | £211 | £150 | £258 |
| Luton Airport | £128 | £206 | £146 | £253 |
| Stansted Airport | £219 | £320 | £238 | £367 |
| Gatwick Airport | £153 | £238 | £171 | £284 |
Fixed-price, flight-tracked meet-and-greet. Saloon seats 4, MPV 6, V Class for groups and luggage.
Knowing exactly how a meet-and-greet unfolds helps you relax into it. Before you even land, your driver is tracking your flight, so they know your actual arrival time regardless of delays. Once you touch down, you make your way through immigration and passport control, then collect any checked luggage from the baggage reclaim. When you emerge into the arrivals hall, your driver is already there waiting — typically standing where arriving passengers come through, holding a board with your name on it. There's no need to phone, search a car park, or find a rank; you simply look for your name. The driver takes your bags, and walks you to the car, which is parked ready. From there, it's straight to your destination at the agreed fixed price. The whole point is to remove the friction from the moment you're most tired and least inclined to navigate an unfamiliar airport. It's particularly reassuring for those arriving in the UK for the first time, for families juggling children and cases, and for anyone landing late at night when the airport is winding down. From plane to car, someone is expecting you and handling the details.
A: In the arrivals hall, typically with a name board, after you clear baggage and customs.
A: Your flight is tracked, so the driver adjusts automatically — no need to rebook.
A: Yes — help with your bags and a walk to the car.
A: Ideal — walk out tired and your driver is right there to take you home.
On travel forums, first-time visitors worry about the same few things: "Where exactly will my driver be? How long will they wait if passport control is slow? What if my phone doesn't work?" Sort these out before you fly and the arrival takes care of itself.
1. Confirm your arrival terminal. Heathrow has four terminals (2, 3, 4 and 5), and airlines occasionally move flights between them. Check your booking the day before and make sure the terminal on your transfer matches.
2. Know how long the driver will wait. Ask when free waiting starts and what happens after it ends. Our fixed fares include 60 minutes' free waiting, which normally covers passport control and baggage reclaim. If you're held up, message the driver; because your flight is tracked, they know you've landed.
3. Save the driver's details offline. Write down or screenshot the driver's name, phone number and the meeting point. Heathrow has free Wi-Fi in arrivals, so you can message even if your mobile data isn't working yet.
4. Walk past anyone offering a ride. Licensed drivers don't approach passengers in the terminal. Your driver will be holding a board with your name and will already know your flight details. See our guide to spotting licensed taxis vs touts at Heathrow.
5. If you can't see your driver, stay in the arrivals hall near the exit from customs and call or message them. Don't go outside to look for the car.
A: Our fixed fares include 60 minutes' free waiting, and your flight is tracked, so an early or late landing is accounted for. If immigration is very slow, message your driver to let them know.
A: Stay inside the arrivals hall near the customs exit and call or message the number on your booking. Heathrow's free Wi-Fi works there if your mobile data doesn't. Never leave with someone who approaches you offering a ride.
"How long should I allow before my driver or train?" depends mostly on which passport you hold and what time you land.
eGates are the fast lane. According to GOV.UK, you can use the automatic eGates if you are British or Irish, or a national of an EU country, Australia, Canada, Iceland, Japan, Liechtenstein, New Zealand, Norway, Singapore, South Korea, Switzerland or the USA, and you have a biometric passport and any required ETA or eVisa. You must be 8 or over, and 8 to 17 year olds must go through with an adult.
Everyone else uses the staffed desks. These queues move more slowly, and they are longest when several long-haul flights land together, usually early in the morning.
What to allow: with eGates and hand luggage only, you can be in arrivals within half an hour of landing. At the staffed desks at a busy time, plus baggage reclaim, allow an hour or more. Our fixed fares include 60 minutes' free waiting and your flight is tracked. If you are held up, message your driver.
A: British and Irish citizens, and nationals of EU countries, Australia, Canada, Iceland, Japan, Liechtenstein, New Zealand, Norway, Singapore, South Korea, Switzerland and the USA, with a biometric passport and any required ETA or eVisa. You must be 8 or older, and under-18s must be with an adult.
A: Using the eGates it is often quick. At the staffed desks it can take an hour or more when several long-haul flights arrive together. Add time for baggage reclaim before you reach arrivals.
Heathrow meet-and-greet turns arrivals into a welcome — a flight-tracked driver waiting inside with your name, luggage help, and a fixed-price ride straight home. The stress-free way to land.
A driver waiting inside with your name — flight-tracked, fixed price.
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Rushxo is a trading name. Rushxo Ltd (company 16464640) owns the brand; journeys are operated by Get London Transfer Ltd (company 16243331), licensed by Transport for London, Operator Licence No. 11588.
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