Courier for FBOs
When an aircraft on your ramp goes tech, the operator calls you — and the passenger is usually watching. The part is nearly always somewhere else. We collect it and drive it to your facility, at any hour, with a straight answer on timing before you commit to anything.
Call and you will get a realistic answer on timing before you commit to the operator.
The problem sits on the handling desk
An FBO is judged on how a departure feels. When something goes wrong with an aircraft on your ramp, the operator calls you — and the passenger is often standing in your lounge while it happens.
| What makes FBO work different | Why |
|---|---|
| The aircraft is usually transient | It is not based with you. There is no local spares holding for that type, and often no engineer who knows it |
| You are the operator's only local contact | Whatever the problem, it lands on your desk to coordinate |
| The clock is a departure, not a shift | A slot, a crew duty limit and a client's schedule, all fixed |
| It is visible | The passenger sees the delay happening in your building |
| Notice is short | Faults are found on a walk-round or at start-up, not days ahead |
The transport question is nearly always the same: the part exists, but it is somewhere else — an OEM stockist, the operator's home base, a workshop, another airfield. Closing that gap quickly is what we do.
The calls FBOs make to us
| Situation | The movement |
|---|---|
| Transient aircraft goes tech | Part collected from a stockist or the operator's base and driven to your ramp |
| Departure at risk | A component needed before a scheduled slot |
| Engineer travelling in | Tooling or a part positioned to arrive with, or before, the technician |
| Operator sending a part to you | Collected from their stores and delivered to your facility for the inbound aircraft |
| Unit removed, needs to go out | Unserviceable component driven from your ramp to an MRO or exchange pool |
| Crew or client items | Documents, equipment or baggage that must reach the aircraft before departure |
| Cargo release elsewhere | Imported spare cleared at a cargo terminal and needing a run to you |
Working at short notice
The awkward truth about FBO transport requests is that they arrive with almost no lead time and usually outside office hours. That is not an edge case — it is the normal condition.
| One call, a person answers | Dispatch is staffed 24/7 — nights, weekends, public holidays. No form, no ticket queue |
|---|---|
| Vehicle assigned on confirmation | Not held for a cut-off or a trunk to fill |
| Honest timing on the first call | You need to tell the operator something realistic. We would rather give you a firm answer than an optimistic one you have to retract |
| Driver contact shared | So you or the operator can speak to the driver directly instead of relaying through us |
| Redirectable in transit | If the aircraft moves stand, or goes to a different facility, the vehicle can be redirected |
Handover at your facility
| Where we deliver | To your FBO, handling desk, hangar or nominated point, into the hands of a named contact |
|---|---|
| Beyond a security boundary | Arranged through you, the operator or the handling arrangement — tell dispatch at booking so it is planned in advance |
| Out-of-hours arrivals | Confirm who is on the desk at the hour the vehicle is due |
| Onward to the aircraft | Handled by your team or the operator's engineer once the consignment is with you |
| Proof of delivery | Captured at handover and confirmed back, so you have a record for the operator |
The single most useful detail is a named person with a mobile number who will take the consignment. On a facility that runs shifts, "the FBO" is not a recipient.
What we move for FBOs
| Aircraft spare parts | Rotables and line-replaceable units for transient aircraft |
|---|---|
| Avionics | Flight deck and navigation units |
| Wheels, tyres & brakes | Assemblies driven in for a change on the ramp |
| Specialist tooling | Type-specific tooling arriving with or ahead of an engineer |
| Ground support items | Equipment needed to complete a task |
| Consumables | Seals, fasteners, fluids and workshop supplies |
| Technical documentation | Release certificates and records travelling with a part |
| Crew and client items | Documents and equipment against a departure time |
Dangerous goods: lithium batteries, oxygen generators and aerosols are common in aviation consignments. Declare them at booking and we confirm carriage arrangements case by case before dispatch.
FBO locations we serve
| Farnborough | Business aviation and OEM service centre support — see AOG courier Farnborough |
|---|---|
| Biggin Hill | Business jet MRO and FBO facilities — see AOG courier Biggin Hill |
| Luton | FBO and maintenance operations — see AOG courier Luton |
| Stansted | FBO and hangar facilities — see AOG courier Stansted |
| London City | Tight turnarounds — see AOG courier London City |
| Heathrow | Handling and cargo collections — see AOG courier Heathrow |
| UK-wide | Regional airports, airfields and general aviation sites nationwide |
How it works
| Stage | What happens |
|---|---|
| 1 · You call | Phone 020 8888 9988 or message WhatsApp, any hour |
| 2 · Details taken | Where the part is, where it needs to be, dimensions and weight, the departure or deadline, dangerous goods status |
| 3 · Straight answer | Whether the deadline is achievable, and a fixed price, before you commit to the operator |
| 4 · Vehicle dispatched | Assigned to your consignment alone; driver contact shared |
| 5 · Collection & POC | Loaded and secured, proof of collection recorded |
| 6 · Direct transit | Non-stop, with the driver’s direct number shared so you can check progress and update the operator |
| 7 · Delivery & POD | Handed to your named contact and digital proof of delivery confirmed back to you |
What we do and don't claim
| What we do | Detail |
|---|---|
| Answer at any hour | A person who can commit a vehicle, 24/7 |
| Dedicated vehicle per job | No consolidation, no multi-drop routes |
| Honest timing before you commit | So you are not passing on an estimate you have to retract |
| Driver contact shared | You or the operator can speak to the driver directly |
| Redirectable in transit | If the aircraft or handover point changes |
| Proof at both ends | A record you can give the operator |
| UK-wide | Collections anywhere for delivery to your facility |
📞 Call 020 8888 9988 · 💬 WhatsApp · Request a quote →
Frequently asked questions
How quickly can you get a part to our FBO?
A vehicle is assigned as soon as the job is confirmed. Timing depends on where the part is and the hour, so instead of publishing a blanket figure we give you a realistic assessment on the first call — which matters because you have to pass it on to the operator. Phone 020 8888 9988.
Do you answer out of hours?
Yes, 24 hours a day, seven days a week including public holidays. Most FBO requests arrive outside office hours, which is precisely when a parcel network cannot help.
Can you collect from an OEM stockist or the operator's base?
Yes. We collect from wherever the part is — a type-specific stockist, the operator's engineering stores, a component workshop, another airfield or a cargo terminal — and drive it direct to your facility.
What if the deadline is not achievable?
We tell you on the call. Passing an optimistic estimate to an operator and then retracting it is worse for you than getting a straight answer while there is still time to find an alternative.
Where exactly do you hand the consignment over?
To your handling desk, hangar or nominated point, into the hands of a named contact. We do not advertise airside access; movement beyond a security boundary is arranged through you or the operator.
Can the operator speak to the driver directly?
Yes. Driver contact details are shared so you or the operator can reach them without relaying through dispatch.
Can you take a removed unit away?
Yes. Unserviceable components are driven from your facility directly to an MRO, workshop or exchange pool, with proof of collection and proof of delivery.
Do we need an account?
Not for a one-off job, but many FBOs set one up in advance so the commercial side is already agreed when something goes wrong at short notice. Speak to dispatch about invoice terms.
Have ready: where the part is, your facility and receiving contact, dimensions and weight, and the departure time.