AOG courier at London Biggin Hill Airport
Biggin Hill has become one of Europe's most concentrated business aviation maintenance sites. When an aircraft is in a hangar here with work stopped, the missing component is usually the only thing between it and a release to service.
Dispatch is staffed around the clock, including nights, weekends and public holidays.
A maintenance airport more than a transit one
Biggin Hill's character is distinctive: it is one of the UK's busiest business aviation airports by movements, but its real weight is in maintenance capacity rather than throughput.
| Major OEM service centre | Bombardier's London Biggin Hill Service Centre is the largest business jet MRO facility in the UK at close to 250,000 sq ft, providing heavy maintenance, wheel and battery shops and component paint capability for Learjet, Challenger and Global aircraft |
|---|---|
| Substantial hangar capacity | The Bombardier expansion increased service bays from eight to 22 — a scale of concurrent work that generates continuous parts demand |
| Aerospace cluster | The airport reports more than 70 aerospace companies on site, including FBO, MRO, interiors and completions businesses |
| Rotary as well as fixed wing | Helicopter maintenance capability operates alongside the business jet work |
| Designated port of entry | Biggin Hill operates as a UK port of entry with Border Force support and extended operating hours |
Heavy maintenance is the key difference from a transit airport. An aircraft in a base maintenance input is opened up and committed — it cannot simply be moved elsewhere while a part is chased. The component has to come to the hangar.
What this means when an aircraft goes tech here
AOG at a heavy maintenance site has a slightly different economics from an AOG on a ramp.
| What is at stake | Why |
|---|---|
| The hangar slot | Bays are planned weeks ahead. An input that overruns pushes the next one, and the one after that |
| Technician time | A team assigned to an aircraft cannot progress past the missing component |
| The aircraft's return date | The owner or operator has planned around a promised release to service |
| Crew and trip commitments | Once out of maintenance, the aircraft has a schedule waiting for it |
| Sequenced work | In base maintenance, tasks depend on each other — one missing part can block several downstream jobs |
This is why maintenance organisations value a firm arrival time over an optimistic one. Knowing the part lands at 06:00 lets a shift be planned around it. Being told "as soon as possible" does not.
Where we collect from for Biggin Hill jobs
| OEM stockists & distributors | Type-specific business aviation parts suppliers and exchange pools |
|---|---|
| Component workshops | Avionics benches, wheel and brake shops, overhaul facilities |
| Other service centres | Including facilities at Farnborough, Luton and elsewhere in the UK |
| Cargo terminals | Imported spares released at Heathrow or another cargo centre — see Heathrow cargo collection |
| Operators' stores | Central spares holdings at the operator's home base |
| Interiors & completions suppliers | Materials and components for cabin work |
What we carry
| Aircraft spare parts | Rotables, line-replaceable units, structural and cabin components |
|---|---|
| Avionics | Flight deck and navigation units, sensitive electronic assemblies |
| Tyres & wheels | Main and nose gear wheel assemblies |
| Brakes | Brake units and associated components |
| Engine parts | Components, modules and accessories, subject to size and lifting arrangements |
| Tooling | Specialist and calibrated tooling, torque equipment |
| Ground equipment | Jigs, fixtures, test and support equipment |
| Documentation | Release certificates and technical records, carried with the part |
Dangerous goods: lithium batteries, oxygen generators, aerosols and compressed gases are common in aviation stores. Declare them when you call and we confirm carriage arrangements case by case before dispatch. Full detail on handling by part type is on our aircraft parts delivery page.
Typical Biggin Hill scenarios
| Scenario | The movement |
|---|---|
| Base maintenance stopped | Aircraft opened up in a hangar, work blocked pending a component |
| Check uncovers extra work | Inspection finds a defect needing a part not held in stores |
| Wheel or brake shop item | Assemblies moved between workshop and hangar or in from another site |
| Avionics or LRU swap | A unit required from another base or a component workshop |
| Departure at risk | Defect found before a scheduled departure from the FBO |
| Unserviceable unit out | Removed component driven to an overhaul facility for exchange |
| Interiors and completions materials | Cabin components or materials needed to keep a completion on schedule |
| Helicopter maintenance | Rotary components and tooling to the maintenance facility |
Access and handover at Biggin Hill
| Where we deliver | To the service centre, MRO facility, FBO or nominated handover point, into the hands of your contact |
|---|---|
| Which facility | Multiple aerospace businesses operate on the airfield — name the one receiving the part |
| Beyond a security boundary | Arranged through your operator, service centre or handling agent — tell dispatch at booking |
| Shift handovers | Where a part is timed to a shift start, tell us the time it needs to be on the bench, not just the date |
For maintenance deliveries, the useful deadline is the shift. "On the bench before the 06:00 start" is a plan we can work backwards from. "Tomorrow" is not.
How it works
| Stage | What happens |
|---|---|
| 1 · You call | Phone 020 8888 9988 or message WhatsApp. A person answers, day or night |
| 2 · Details taken | Collection point, delivery point and handover contact, part dimensions and weight, deadline, dangerous goods status |
| 3 · Price and timing | Fixed price and a realistic arrival time before anything moves |
| 4 · Vehicle dispatched | Assigned to your consignment alone — no consolidation, no other drops |
| 5 · Driver details shared | You can contact the driver directly throughout |
| 6 · Collection & POC | Paperwork checked, part loaded and secured, proof of collection recorded |
| 7 · Direct transit | Non-stop to Biggin Hill with updates through the run |
| 8 · Delivery & POD | Handed to your nominated contact, proof of delivery captured and confirmed |
Onward and inbound routes
| UK-wide to Biggin Hill | Parts collected from stockists, workshops, MROs or stores anywhere in the UK |
|---|---|
| Biggin Hill to UK-wide | Unserviceable units driven out to overhaul facilities and exchange pools |
| Airport to airport | To and from Farnborough, Luton, Heathrow, Stansted and London City |
| London and the south east | Direct road movements across the region |
| Long runs | Planned around drivers' hours rules, with two-driver options where the deadline requires it |
Real-time updates, proof of collection & proof of delivery
| Direct communication | You speak to dispatch and are given the driver's contact details |
|---|---|
| Journey updates | Dispatch, collection, in transit, arrival |
| Proof of collection | Recorded at pickup — what was collected, from whom and when |
| Proof of delivery | Captured at handover and confirmed back to you |
| Exceptions | Delayed release, access problems or traffic reported as they happen |
Available 24/7
| Hours | 24 hours a day, 7 days a week, including public holidays |
|---|---|
| Same day | Collections and deliveries completed the same day across the UK |
| Out of hours | Overnight runs timed to morning shift starts — common where maintenance runs to a shift pattern |
| Emergency dispatch | Vehicle assigned as soon as the job is confirmed |
| Contact | Phone 020 8888 9988 · WhatsApp +44 7466 237870 |
What we do and don't claim
| What we do | Detail |
|---|---|
| Dedicated vehicle per job | Your consignment travels alone — no consolidation, no multi-drop |
| Direct point-to-point transport | Collection to Biggin Hill without depots or transfers |
| 24/7 dispatch by phone | A person answers and can commit a vehicle at any hour |
| Driver contact shared | Speak to the driver directly during the job |
| Proof of collection and delivery | Recorded at both ends and confirmed to you |
| Aviation environments | Regular work with airports, cargo terminals, MROs and engineering facilities |
| UK-wide collection | We collect from anywhere in the UK for delivery to Biggin Hill |
We also don't publish a headline "vehicle with you within X minutes" figure for Biggin Hill. Response time depends on where the part is and what time it is. You get a realistic arrival time on the first call, which on an AOG is worth considerably more than an optimistic one.
📞 Call 020 8888 9988 · 💬 WhatsApp · Request a quote →
Frequently asked questions
Do you deliver to the maintenance facilities at Biggin Hill?
Yes. We deliver to the service centre, MRO facility, FBO or nominated handover point and hand the consignment to your contact. Several aerospace businesses operate on the airfield, so name the receiving facility when you book.
How quickly can you reach Biggin Hill?
A vehicle is assigned as soon as the job is confirmed. Timing depends on where the part is and the time of day, so rather than a blanket figure we give you a realistic arrival time on the first call. Phone 020 8888 9988.
Can you time a delivery to a shift start?
Yes, and for maintenance work this is usually the most useful way to plan. Tell dispatch the time the part must be on the bench — for example before an 06:00 start — and we work the collection and run backwards from it.
Do you operate at night and at weekends?
Yes, 24 hours a day, seven days a week including public holidays. Overnight runs ahead of a morning shift are routine.
Can you collect a part from an OEM stockist or workshop?
Yes. We collect from type-specific stockists, avionics benches, wheel and brake shops, overhaul facilities or operators' stores anywhere in the UK and drive direct to Biggin Hill in a dedicated vehicle.
Do you have airside access at Biggin Hill?
We do not advertise airside access. Deliveries are made to the facility and handed to your nominated contact; anything beyond a security boundary is arranged through your operator, service centre or handling agent.
Can you move an unserviceable unit out for overhaul?
Yes. Removed components are driven from Biggin Hill directly to the overhaul facility or exchange pool, with proof of collection at pickup and proof of delivery at handover.
Do you carry dangerous goods?
Business aviation parts often include classified items such as lithium batteries, oxygen generators and aerosols. Declare them when you call and we confirm carriage arrangements case by case before dispatching a vehicle.
Have ready: collection point, delivery contact at Biggin Hill, part dimensions and weight, deadline, and dangerous goods status.