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Four Points by Sheraton London Gatwick: the complete traveller's guide

The UK's first Four Points by Sheraton — a Travellers' Choice winner two miles from the terminals, with an attached restored pub, park-and-fly packages and children up to 11 staying free. Strong value, provided you register your car on arrival.

4-star Marriott · ~110–131 rooms · Horley · ~2 miles to Gatwick · Travellers' Choice · Updated 2026

Hotel overview

This is the UK's first Four Points by Sheraton, Marriott's more relaxed mid-scale brand, sitting in Horley about two miles from the Gatwick terminals and half a mile from Horley town centre. It runs to roughly 110 to 131 rooms across three floors — sources differ — with free WiFi, a gym, a business centre and a 24-hour front desk and room service.

It holds a TripAdvisor Travellers' Choice award, given to properties in the top 10% by consistent guest reviews, and platforms note that cleanliness, value for money and atmosphere score particularly well. The distinguishing feature is the attached pub — a restored local hostelry serving locally inspired food and a "Best Brews" beer range, which gives it more character than the average airport chain hotel.

For families it's unusually generous: children up to and including 11 stay free using an existing bed, and under-3s free in a cot. There are also parking-inclusive packages letting you leave the car while you travel. The things to watch are the camera-enforced car park flagged above, and several details that booking sites describe inconsistently — set out plainly below.

Rating and what guests score

A Travellers' Choice award is a meaningful signal — it goes to properties that consistently earn great reviews and rank in the top 10% on TripAdvisor.

Worth noting on the management point: when a guest raised an incorrect charge and a poor breakfast experience, the hotel publicly confirmed the refund and apologised, saying it wasn't their standard. As with Stanhill Court, active management response is a reasonable proxy for how problems get handled during a stay.

Rooms & prices

Modern chain rooms with a work-friendly setup: laptop-friendly workspaces, desks, blackout curtains, in-room safes, minibars and TVs, plus free WiFi. Family rooms are available. Ranges below are indicative.

Blackout curtains are worth having before an early flight, and the desk-and-workspace setup suits business travellers. One thing to verify: air conditioning is disputed — some listings state every room has it, another says rooms don't. If it matters for a summer stay, ask before booking.

Children & families — an unusually clear policy

Most hotels in this series are vague about children's charges. Here the policy is published in detail, and it's generous.

Children up to 11 staying free on an existing bed is among the best family terms we've found near Gatwick — compare Holiday Inn Gatwick's under-13 policy or Copthorne Effingham's under-5. One practical warning: supplements aren't calculated automatically in the booking total and are paid separately at the hotel, so budget for extra beds rather than assuming the quoted price is final.

The attached pub — more character than most airport hotels

A genuine point of difference. Rather than a generic hotel bar, this property has an attached pub — a restored local hostelry — serving locally inspired food and a "Best Brews" beer selection.

This is why "ambience and atmosphere" scores well. For a night before a flight, having a proper pub attached — plus more options within walking distance in Horley — beats being marooned beside a dual carriageway with only a hotel restaurant.

Parking & park-and-fly

The park-and-fly packages are the useful part: bundling the room with long-stay parking, as at Holiday Inn Worth and Stanhill Court. Rates aren't published, so price it against those — Stanhill Court's long-stay parking in particular draws glowing guest comments.

Things to confirm before booking

Booking platforms describe several basics inconsistently for this hotel. None is alarming, but each is worth a quick check.

On that last point: the hotel reportedly operated under a UK Government contract housing red-list quarantine passengers during the pandemic, which explains the closure period appearing in older records. It's history rather than a current concern, but you may see it referenced and wonder.

Facilities & services

Accessibility & suitability for elderly guests

Among the better-equipped options in this series, being a purpose-built modern chain hotel rather than a converted period building.

Accessible strengths:

• Lift serving all three floors
• Wheelchair access to common and public areas; described as barrier-free
• Accessible parking on site
• 24-hour front desk and 24-hour room service — help available at any hour
• All dining on site, including the attached pub
• Laundry, dry cleaning and porter-style services
• Purpose-built modern layout, unlike the period properties nearby

Worth confirming:

• Specific accessible-room features aren't published — request details directly
• Air conditioning is disputed — important if heat is a health concern
• Register your vehicle at reception to avoid the camera penalty; ask staff to help if needed
• Shuttle availability is unconfirmed — arrange a door-to-door car instead

Suitability verdict for elderly & less-mobile guests: good. A lift, step-free public areas, accessible parking and a genuinely 24-hour front desk put this ahead of several better-known names nearby — Stanhill Court has no lift at all, and Langshott Manor is a 16th-century building. Confirm the accessible-room specification and the air conditioning question when you book.

Insider details

Give reception your registration number immediately

The most important practical step. The car park is camera-enforced, and a visitor who stayed six minutes to buy a coffee still received a £100 charge. Register on arrival, keep proof, and re-register if you change vehicles. This trips up guests across several Gatwick hotels using the same systems.

Children up to 11 stay free — check the total, though

Genuinely competitive family terms: under-3s free in a cot, up to and including 11 free on an existing bed, and £10 per night for extra beds from age four. The catch is administrative — supplements aren't included in the online total and are settled at the hotel, so confirm the full cost before you arrive.

Don't count on a shuttle

One booking platform advertises a free airport shuttle, but the hotel's own marketing talks about "fast transport links" rather than a shuttle service, and other sources don't mention one. At roughly two miles, this isn't walkable. Confirm directly, and have a pre-booked car as your fallback.

The pub is the reason to pick this over a generic airport hotel

An attached restored pub with local food and a proper beer range makes for a far better evening than a standard hotel bar — and it's part of why atmosphere rates so well. Horley town centre is half a mile away with further options, including The Farmhouse Pub around 0.3 miles off.

Ask about air conditioning before a summer stay

Sources genuinely disagree on whether rooms have air conditioning. Given several other hotels in this series draw complaints about overheating, it's worth a direct question if you're travelling in warm weather.

Ignore the old closure notice

If you see a listing showing this hotel closed until June 2025, that's stale data — the period has passed and the hotel is trading, with current reviews and management responses. It stems from a pandemic-era government quarantine contract.

WiFi coverage & signal strength

Free high-speed WiFi is provided throughout, in rooms and public areas, and rooms include laptop-friendly workspaces. Signal-strength-by-area detail isn't published — confirm with hotel, or share guest reviews and we'll add specifics.

Practical information

Getting to Gatwick

Two miles out, with shuttle availability unconfirmed — so plan the airport leg rather than assuming.

Because the shuttle claim is unverified, treat a pre-booked fixed-fare car as the default. It also removes the parking question entirely if you're not driving — no vehicle, no registration to log, no camera risk.

Customer reviews

A Travellers' Choice award winner — top 10% of properties for consistently strong reviews — with cleanliness, value and atmosphere singled out.

Pros & cons

Pros

• TripAdvisor Travellers' Choice — top 10% of properties
• Cleanliness, value and atmosphere all rated particularly well
• Attached restored pub with local food and a proper beer range
• Children up to and including 11 stay free on an existing bed
• 24-hour front desk and 24-hour room service
• Park-and-fly packages for leaving the car
• Lift, step-free public areas, accessible parking — barrier-free
• Gym, business centre, gift shop, car hire desk, laundry and dry cleaning
• Free high-speed WiFi; blackout curtains; safes; laptop workspaces
• Marriott Bonvoy points; half a mile from Horley town centre

Cons

• Camera-enforced parking — £100 charge reported after a six-minute visit
• Air conditioning disputed across listings
• Shuttle advertised by one source only — don't rely on it
• Pet policy contradictory; breakfast charged separately
• Child supplements not included in online totals
• No pool; ~2 miles out and not walkable to the terminals
• Stale closure notices still appear on at least one platform

FAQs